5 Things New Clients Worry About the Most

With Virtual Assisting being a fairly new industry, you will run across a lot of people that are unfamiliar with how the process works, therefore, they will have a lot of worries or concerns. And these concerns that they have may become an obstacle for your but you have to remember "The Impossible is ALWAYS Possible." Here are the most common concerns that you may come across:

1. Credit Card Fraud or Identity Theft

Some clients that are not computer savvy get extremely frazzled when the think about the idea of paying your for products or services over the Internet.

Provide a payment method especially for those that would prefer paying by money order, check, etc. Keep in mind you WILL have customers like this so you will want to offer a payment method for those customers that are not willing to pay online such as: personal check, cashier's check, money order, etc. It is slower to do it that way, but at least you are not losing money or scaring off customers.

2. Paying for Work and Not Receiving It

Clients that are new to working via the Internet always worry about paying for something and not receiving it simply because it is a new process to them.

Make them aware of your contractual agreements, money back guarantees, etc. This lets them know that they are backed legally should anything go wrong and makes them more comfortable with working with you.

3. Paying for Time that is Not Being Used

This is one of the biggest issues when you are in a business where you don't communicate face to face with a client.

Give them proof! It is best to use a time tracking software that will track your tasks down to the minute (there are free ones out there). And when you complete the task print off or send them a copy of that data. The can do their own comparison between the time sheet and their invoice if they would like. That's the best way to prove that you are spending your time wisely.

4. Work Being Done the Way They Want It

Sometimes you will come across clients that will be very particular about what it is that they want. They expect you to do the work exactly how they want it with no exceptions.

The best way to make sure that you are doing everything right is to issue progress reports or samples of the work you are doing for them before they are completed. That way if they see something wrong they can point it out for you instead of you overlooking it. And it saves you a lot of time and frustration.

5. Refunds for Services

A lot of times, the first thing that will come out of a client's mouth is "What is your refund policy?" Now since you more than likely provide some type of services, you will only want to refund if there was an error that resulted from your negligence. Otherwise, you will be doing work for free. But if you sell products you can implement a refund policy how ever you would like.

The best way to keep a customer around after saying that you don't offer a refund for services, you can offer free revisions for a certain period of time. That way if they find any errors in your work they can get if fixed for free and still be happy.