A False Start at the Supermart

(A Story in Song on a Store That's Gone Wrong)

Linda Ann Nickerson
Whatever happened to customer service?
I stopped at the store and, Heaven, preserve us!
A quick trip transformed me into an ill mood
With retailing rudeness and bad attitude.

As I walked in the door, a uniformed girl
Swerved a bevy of carts into me with a whirl.
"Hey! Watch where you're going!" she snarled with a scowl,
Then uttered a long stream of verbage most foul.

I wanted to turn and stomp out of the store,
But I wondered: would it be much better next door?
Above the door, words flashed in neon so bright:
"In our place, the customer is always right."

I gathered my items and crossed off my list;
Asked a stocker for help, and he held up a fist.
My patience unwinding, I raced with my cart
To the least lengthy checker, who seemed so street smart.

With four-inch-long talons, she dialed her phone
And started to gab in a zone all her own.
Behind me, a baby decided to wail,
As the chatty cashier gnawed her long pinky nail.

Thus frustrated, glanced I at all of the rows,
Attempting to check out, or else come to blows.
Yet each of the registers offered no hope,
So how was a shopper intended to cope?

The guy in line seven had broken a jar,
And the one on eleven was simply bizarre.
But right in between them, cashier number ten
Was arguing prices with two older men.

At this point, I clung to my last final nerve,
For it surely was more than I'd come to deserve.
Then I heard a voice, though perhaps in my mind:
"Need an etiquette cleanup on aisle number nine."

Published by Linda Ann Nickerson - Featured Contributor in Lifestyle and Sports

Linda Ann Nickerson brings decades of reporting and a globally minded Midwestern perspective to a host of topics, balancing human interest with history, hard facts and often humor.  View profile

6 Comments

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  • Charlie K2/6/2008

    I love, love, LOVE this piece!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Lori Piper2/6/2008

    loved this

  • Linda Ann Nickerson2/5/2008

    Thanks to Charlie K (Charlotte) for suggesting this angle in a comment on another article: http://www.associatedcontent.com/article/555299/in_the_market_for_manners_etiquette.html

  • Lenora Murdock2/4/2008

    Excellent piece!

  • Coffee Mugg2/3/2008

    reminds me of my unpleasant experience at wal-mart last night. three cashiers for the whole store, and lines a mile long, but when i got to my cashier as tired as she was i got her to laugh and forget for a second where she was. i asked her for a drink but she didnt drink,i ask her for coffee, but she was too tired,i told her where i worked, so we will see,if someday , somehow i might have her company. Good Job Miss Linda, ken

  • Rodney Southern2/3/2008

    This was great Linda! Very good job!

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