A Time to Offer Criticism

Speak Up and Others May Listen

Michele Starkey

You should never feel badly about speaking up when someone or something doesn't sit well with you. Allow me to climb up on the soapbox and explain.

There is a Proverb that says,

"An open rebuke
is better than hidden love!

Wounds from a sincere friend
are better than many kisses from an enemy." Proverbs 27:5-6

A friend may "love at all times" but a true friend will speak in truth and love. Especially when your actions speak louder than words and your actions hurt someone else.

Yesterday, my 90-year-old mother was having oral surgery. Her regular dentist had to perform a simple procedure before the oral surgeon could proceed with the extraction. Another wisdom tooth was being pulled from mom's mouth. She has kept her "wisdom" for all these years, but this year they have been causing her pain and it was time to let them go.

The first dentist was busy chatting and laughing with clients when we arrived promptly at 7:00 am like we were instructed to do. He allowed us to sit and wait and wait and wait. Meanwhile, I approached the receptionist and said, "We need to be at the hospital no later than 8:30 am - can you please tell him we are waiting not so patiently anymore."

The dentist took my mother into the room but instead of offering her something to numb the pain; he proceeded to drill away, slicing the bridge over the infected wisdom tooth without any medication. My mother was near tears when she returned to me in the waiting room. I was appalled but we left quietly to make the 45 minute drive to the oral hospital.

The end result came when the initial dentist phoned me later in the afternoon to check on my mother's condition. I told him he was too consumed with himself to show compassion for others. I proceeded to spout off that if I had known that he wasn't going to give mom any numbing medication before putting a drill bit in her mouth - he would have never been allowed to do the procedure or lay a single hand upon her.

The dentist never heard a word I said, he was too busy spouting off how he is available for his patients each day of the week, 24 x 7, and how good he is to everyone.

We ended the conversation with me suggesting, "Think upon this - you lost several patients today with your careless actions. I hope you consider compassion the next time around," and hung up the phone.

Hold one another accountable and point out their failures and wrongdoings. They are words that need to be heard even if they are wounding.

"Wounds from a sincere friend are better than many kisses from an enemy.

Sources:

http://www.biblegateway.com/passage/?search=Proverbs%2027:5-6&version=NLT

Published by Michele Starkey

Optimist who enjoys writing, laughing and spreading good news. If I have but one life to live, I hope to make mine memorable. My epitaph will read: she lived, she loved, she left.  View profile

50 Comments

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  • Lori Gunn4/29/2012

    I wish more people would think of their actions first. Thanks for sharing this and if it changes the attitude of even one to reconsider the "legend in their own mind" it will be good.
    I am sorry another church member left this earth, but am glad they are singing with the angels.

  • Sandy James10/11/2011

    That is definitely patient abuse and you were right to make the problem known to him. I hope your Mom is doing much better and I wouldn't have paid the bill.

  • Drew Taylor10/11/2011

    It is sometimes harder to speak up when another person is involved b/c it could upset them further or make the situation worse. I think you made the right choice, but I'd take additional action and find out if this is acceptable policy. (Even it was, the dentist should have altered course seeing her pain.) If not, the board should be aware of it. I hope your mother's doing well.

  • Jenny Powers10/11/2011

    This is great. Thanks for talking about this

  • Pamela GM Smith10/9/2011

    This message should be shouted to the roof tops. I am so sorry for your mother. Giving birth and a toothache are the worst pain I have ever felt.

  • Carol Roach10/8/2011

    so true

  • Memmay Moore10/8/2011

    So sorry....Hope mom is OK...Go to the "Rate Your Dentist" site and tell others about your experience....I did this after a miserable experience with a dentist who split my lip open,.with no apology..After I posted my experience, other former patients did likewise.

  • Mike Powers10/8/2011

    Outstanding advice. It appalls me as well, but somehow doesn't surprise me, that that first dentist would put a 90-year old woman through an ordeal like that. I think it borders on a breach of medical ethics. Thanks for this excellent article!

  • Betty Asphy10/7/2011

    Great article. I had a friend that had a similar incident. The dentist proceeded to pull her teeth without any warning and gave little to no pain medication. I wonder what was he thinking. She said she would never recommend him to anyone. The first time I cam to my dentist, I told him, I do not like pain. If he hurt me, I would not be back. He was good. So I have been with him ever since.

  • Beverly Nevin10/7/2011

    I'm sorry for your mom - hope she is doing well. You are right, Michele. But I'd report the dentist. he shouldn't be treating anyone. I'm not always poplular with some doctors because I ask questions or call them on something. You are your own spokesperson and now your mother's. Thank goodness she has you.

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