About 911 Dispatchers

Overview: 911 dispatchers are responsible for dispatching the appropriate number of medical, police, and fire department personal to emergencies. They keep track of the whereabouts of all personal to ensure the fastest response times, and if the 911 dispatcher has medical training, may offer instruction to callers. Dispatchers can work it teams or alone depending on the location. A high school diploma is usually all the schooling required, as on the job training is the norm.

Work Locations: 911 dispatchers work in various places. Hospitals, police stations, and fire stations are common locations for dispatch centers. There are also 911 dispatch call centers that are separate entities. The size of town will often dictate where dispatchers work. Larger communities will need more 911 personal and have separate call centers to accommodate them, whereas small towns will need fewer personal.

Characteristics: Being a 911 dispatcher is a stressful, fast-paced job. These are traits every dispatcher should possess:

A calm speaking voice is essential to keep callers relaxed and get the most details. This ensures quicker response times and more lives saved.

A person with an easy-going manner will have more success as a 911 dispatcher than someone who is quick to anger. The calls can be frustrating, and the work environment is often hectic. Controlling tempers and keeping a cool head is vital.

Punctuality and a good work ethic are mandatory for 911 dispatchers. Because the job is stressful, it's important that everyone be punctual so the shift changes can happen at the correct time. Dispatchers don't need to work overtime and get burned out. Only taking breaks that are assigned and not going over the set time limit is very important. Lives depend on 911 dispatchers being there when they are supposed to be.

Working quickly is required for this job. A person who works well under pressure and keeps moving is better suited to be a 911 dispatcher than someone more methodical who likes to go slowly while working.

Conclusion: 911 dispatchers offer an extremely important service to the community. Countless lives are saved every day through their actions. A person wishing to become a 911 dispatcher should keep the above information in mind. They should decide if they possess the desired traits, are willing to work in stressful situations, and have the commitment required to do the job. More information and specific requirements on careers in dispatch can be found by calling your local public service agencies.