Airline Review: Express Jet Airlines
While, the aircraft that Express Jet flies are relatively new, they are somewhat smaller than what would be expected on mainline airlines. Express Jet operates Embraer aircraft, notably the ERJ series. These planes hold a maximum of 50 passengers; fly at close to 600 miles per hour, and up to 2,000 miles. Seats in the aircraft are four abreast, two on each side of the aisle. The seats are leather, but defiantly are not the most comfortable in the airline industry.
Like nearly every airline in the world, you do have the ability to close the window shade if you so desire, and each seat comes with a tray table, attached to the seat sitting in front of you. The overhead baggage bins aren't overly spacious, but as long as your items fit in the test bin at check-in, space can be found to accommodate your item. Each seat comes with the ability to listen to XM satellite radio. While this sounds like a small add-on, it could make the difference in your two hour flight in the small aircraft. Just remember, don't leave home without your headphones, because onboard, they can be a little bit pricey for cheap headphones.
The idea behind a low cost carrier is exactly that, low cost. Therefore, anywhere costs can be cut becomes an advantage to the airline. The less an airline can charge for a ticket usually means that you should expect less service on the flight. Express Jet does offer some in-flight services; just don't expect to get a five course dinner on your flight from Kansas City to Austin.
Express Jet Airlines is a relatively new airline, but are not new to the airline world. Prior to operating their own airline, Express Jet contracted to provide regional carrier service for Continental Express and Delta Connection. While they still do so, they now offer their own airline service. The Express Jet Holdings Company also runs a major maintenance operation for both their aircraft, and other airlines aircraft. With that knowledge, you can be sure that your aircraft is completely safe. Express Jet Airlines employs over 7,000 employs and operates to 24 designations in the United States, from hubs in San Diego, Austin, Texas and San Antonio, Texas.
So, the next time you're in the market for airline tickets, take a look at Express Jet Airlines. Who knows, they may get you where you want to go for less, and with fewer stops.
Published by Joel Cox
I'm very interested in military and aviation history View profile
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25 Comments
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Oh and when we were checking in our bags to go back home, my friend's sister was there at the airport, too. Turns out she had flown ExpressJet to get to the bat mitzvvah, too. Haha.
My mom and I booked a flight on ExpressJet to get to California and back home for my friend's bat mitzvah. When we boarded, we realized how tiny it was. 2 seats on both sides. It wasn't so bad, though, we're not big people. Haha. Anyway, before we boarded we were handed some free earphones. (Both trips.) Never had we eaten so much in such a small period of time. They gave us a lot of food. It may have been because not many were on the plane, but still.... It was a fast flight, and I liked it.
I book reservations for express jet and I can tell you with absolute certainty that we do not charge more for childrens fares when traveling with an adult. Everyone gets the same fare. If the child is an unaccompanied minor, there is an additional fee of $50 each way. Since I am an employee, I will not comment on how hard we try to provide friendly and professional customer service, I will let you all be the judge for yourself, but did want to clear up the pricing accusation.
I will say, however, that I enjoy my job mostly because of the fantastic customer feedback that we get every single day, all day long. Happy customers make those phone calls much more enjoyable
I love this Airline! It's the best thing out there. Its a small jet, feels like your getting on a VIP jet ... felt like a Rock star for a minute. The crew was supper cool, going to and from the both distinations. I got a free drink both times lol. ONe off a man and one off a girl... I don't know, I was glowing and perhaps they saw it. Perhaps I made thier day, I don't know :). Any way...the price is worth it! I personally do not like to bother with connecting flights... I end up spending more on time and simply stopping to buy something during the wait, you know how it is when you'e waiting and all you see are bars an stuff to eat, read... blah blah. I would fly this Air line again and again. personally I wouldn't have it any other way. I still have yet to interact with them when things go south, however something tell me it may not go as smooth as the flights they offer.
We recently booked a flight to San Diego. Without contacting us (my husband found out about this quite by accident), our flight was cancelled and we were assigned to a later flight. We originally booked and were "confirmed" on an 8:00 am flight, Express Jet changed it to 3:00 pm. Not only were our original flight cancelled and our flight times rearranged without our knowledge, when my husband checked the flight they reassigned us to, the fares were lower but we were not reimbursed the difference. Because of Express Jet's total disregard to customer service, we have had to cancel many reservations and rearrange our vacations plans.
I flew them from Tulsa to San Diego. Loved the nonstop flight and I was comfortable. I would suggest they "polish" their flight attendant staff. The one I had seemed like she didn't really speak English and didnt really have an air of authority. It can make some passengers feel uneasy-that lack of professional polish. I have some knowledge that they dont pay too well. That would explain the staff they are able to get to do the hard work for very little. However, with respect to flight staff, I feel they need to pay more to ensure safetly and professionalism onboard.
my number got erased here is the rest (913)599-2719
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