American Airlines' In-Flight Wi-Fi to Debut in 2008

Tiffany Aller
AirCell announced on Tuesday that it will partner with American Airlines, the world's largest and leading airline, to begin offering in-flight broadband capabilities in 2008. As broadband capabilities have gone beyond the corporate workplace and become available in homes, coffee shops and even publicly-provided areas, air travel was considered the final frontier for Wi-Fi. As a part of the initial roll-out of this in-flight service, the American Airlines 767-200 fleet will be targeted, and testing will be conducted primarily on transcontinental routes. To take advantage of this service, passengers must supply their own Wi-Fi devices, including laptops, BlackBerrys, PDAs and iPhones.

Jack Blumenstein, AirCell's CEO, offered this comment: "Travelers are already bringing their own Wi-Fi enabled devices onto planes. Bringing broadband access onto domestic flights at an everyday, affordable price provides travelers the opportunity to recapture time. Making productive use of the time in the air will give them time back on the ground with family or just relaxing."

Pricing for in-flight Wi-Fi services, not currently available on any other carrier, will not be announced until the roll-out in 2008. It is not yet known the specific timing of the 2008 release, but further announcements are expected. The initial phase of the new service will include only a limited number of planes, until testing shows full customer usability. The press release indicates that AirCell was chosen as American Airlines' partner for this initiative because of that organization's one-of-a-kind air-to-ground network, which enables successfully transmission of a Wi-Fi signal to aircraft.

In a simultaneously released press release by American Airlines, the technology behind in-flight Wi-Fi was further explained. For this service to become available, each aircraft will be outfitted with three external antennas, which will communicate with cellular towers erected by AirCell throughout the United States. The service will broadcast 802.11a/b/g signals.

Dan Garton, Executive Vice President of Marketing for American Airlines, remarked, "We understand that broadband connectivity is important to our business customers and others who want to use their PDAs and laptops for real-time, in-flight broadband communications. This is part of our continuing effort to take the lead in enhancing the travel experience for our customers and meet their evolving needs."

The continuing effort Mr. Garton referred to in this press release is part of the American Airlines Turnaround Plan, which was developed by the organization after September 11, 2001, to ensure future success, customer satisfaction, and profitability. The four tenets of the Turnaround Plan, which was announced in 2003, are lower costs to compete; fly smart - give customers what they value; pull together, win together; and build a financial foundation for the future. Staying on the forefront of technology with the introduction of in-flight Wi-Fi ties with the second tenet of providing services to customers that the customer will find valuable.

Blumenstein affirmed the value of this service by saying, "Airline customers across the U.S. list broadband access in flight as one of their top wishes. As the first airline to deploy broadband access, American is demonstrating its commitment to the business traveler and to its industry-leading position in technological innovation."

References

"2003 Annual Stockholders' Meeting Transcript." (http://www.aa.com/content/amrcorp/
investorRelations/2003asm_transcript.jhtml
)

"American Airlines Selects AirCell to Launch In-Flight Wi-Fi Service Over U.S." (http://prnewswire.com/cgi-bin/stories.pl?ACCT
=104&STORY=/www/story/08-01-2007/0004637268&EDATE
)

"American Airlines To Take Inflight Connectivity To New Heights." (http://www.aa.com/content/amrcorp/
pressReleases/2007_08/01_connectivity.jhtml
)

Published by Tiffany Aller

A busy HR professional, Tiffany still finds time to indulge her passion: freelance writing and editing.  View profile

11 Comments

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  • Nikki10/8/2007

    Cool, it will be nice to have Wi-Fi for web surfing, but not so nice if people are using Wi-Fi devices to have loud phone conversations.

  • Stan Schultz8/3/2007

    Interesting article. Be great to have wi-fi while you fly.

  • Wintress Odom8/2/2007

    wow! Tiffany you really sound like you know your stuff! Good job

  • Tiffany Aller8/2/2007

    Thanks - I appreciate your linking to it!

  • Kristen Miller8/2/2007

    This would certainly make the flight more enjoyable. I have a hard time sitting still for the two hour flight to Florida. I have no idea how I flew to Phoenix and San Francisco when I was younger.

  • Tiffany Aller8/2/2007

    I'm not quite worried about VOIP issues right now, with Wi-Fi just getting started in-flight. Afterall, several carriers are also working to get in-air cellular capabilities in place. On the "annoying chatter" side, many planes have had phones installed since the late 1980s. Fairly cost-prohibitive to use, but still fairly common. Air travel is still a form of public transportation, and with that comes the necessity to be respectful to others around you as well as the need for tolerance, at times, when others forget their manners. Me? I'm excited about the prospect of working on email and keeping in touch with my office while mid-air. Yahoo!

  • Rachel Krech8/1/2007

    Great idea :)

  • Erin Adams8/1/2007

    Maybe this will help with the financial issues American has been having. With the new contract coming up with mechanics and techs, it couldn't hurt.

  • Tiffany Aller8/1/2007

    You are correct, Joel, in that this will initially be rolled out to a smaller number of planes for full functionality checks, but that is not unusual for the roll-out of new technology. Every new product or service undergoes smaller-scale testing before full-scale roll-outs. The use of Wi-Fi on aircraft is actually overseen by both the FAA and FCC. Both agencies already have set strict guidelines on the use of Wi-Fi, and the AA/AirCell program will work within those boundaries. Thanks for reading!

  • William Pinn8/1/2007

    Broadband with my peanuts? What more could one ask for.

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