ARO: Work From Home In A Virtual Call Center

ARO is a company located in Kansas City, Missouri that offers an opportunity for local and out of state residents to work from home in a virtual call center environment. The company offers services to clients in the medical, insurance, and financial fields. Home workers take calls for medical, insurance, seminar, and financial customers regarding a variety of services including call center, back office, outbound CRM, customer interaction, data entry, and web-based services. In the past, the company hired on-site workers but has slowly turned their organization into a virtual environment. They are still a brick and mortar but most of their business is done virtually including hiring people to work from home and answer their calls for their many different clients.

ARO has understood the benefits of using telecommuters. Unlike many companies, they realize the company saves money using virtual workers instead of completely hiring on-site workers. ARO hires for several work from home positions. The first position is for Business To Business Telesales Representatives. This position is for people who are comfortable making calls (outbound) offering products to the customers of ARO's clients, so you need to be comfortable selling, although sales experience is not required. There is training involved either on location or via web. The next position is for Customer Service Representatives, which involves taking inbound calls, collecting and providing information, and entering data. You need to have customer service experience.

The last position is an Auditor position. This is also a work from home position but you will need experience in auditing, payroll, or have worked with billing in shipping and receiving. As with the other positions, you will receive training either at the corporate location or via web. For all positions, you will need a reliable computer, high-speed Internet, cable and DSL only, and unlimited long distance. For the auditing position, the company is looking specifically for those living in the following states; Kentucky, Michigan, Illinois, Nevada, Ohio, Massachusetts, Wisconsin, and Colorado. I know that the company pays an hourly rate for the customer service positions, albeit, a low one in my opinion.

A couple of years ago the pay was $8 an hour for the customer service position but I'm not sure what or how the company pays for the business to business telesales rep or auditing position. The company provides all the training; you need to provide the equipment. There are benefits available. I'm not quite sure what this company is looking for with their applicants but I know a number of people who have applied, have the experience, skills, and equipment necessary but are not hired. You will be an employee, and as far as the customer service position, are required to work a fixed schedule, which is 40 hours a week. Most of the shifts are mid-morning to evening, so this job isn't for everyone.