AT&T Customer Service, Technical Support at an All Time Low
For those of you that have never had problems with your DSL service, you can count yourself lucky. Unfortunately, there are those of us who have had a bad experience with our DSL service. The main off set of the problem lies within the technical support department. These people, for the most part think that we as consumers are not computer literate. This leads to very short responses with the tone of borderline attitudes at times. Maybe you wont get the heartless attitudes, you might be the lucky one that gets the technical support representative that doesn't know anything. They sit in front of their computers looking at screen shots and telling us what to do. I don't really have a problem with this, except when they make it apparent that this is what they are doing.
When you call tech. Support, you expect to talk to someone who knows what they are doing. It has been my not so pleasurable experience of having to call technical support for the past week. I have been transferred from one department to the next so many times that I felt like should be collecting frequent flier miles. After 36 calls, a visit from the field tech, a truck roll (as they call it) and a whole lot of raising HE double hockey sticks, I am finally back on. All of this was the result of moving from one residence to another and calling ahead of time to do the transfer. The representative that did this, did not do it right and caused a lot of people to get in trouble.
It would seem to me that AT&T should drop more money into the training of their representatives to better help their customers. They should do their very best to provide the best help available. Many companies base their whole customer base on good quality help. This is something that everyone wants , whether it is for their ISP or any other services that they need help with. If they would do this, then they would absolutely be the best in the business.
Please note that these are the rantings of one mans experience and in no way involves the opinions of others or their experiences.
Published by charles shiflett
I make my living in the comfort of my home providing professional articles to specific clients. View profile
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18 Comments
Post a CommentBe aware of customer service at u-verse they will tell you anything to get to change to their service.I ask three times if you could receive collect calls with this service for your phone, she assured me you could after the 30 days so I could cancel they block the line.My phone features only work half the time and the t.v will lock-up and I constanty have to reset it. Terrible customers service as soon as I can get rid of this crappy service I WILL.
Hi, my name is ava i have a prior bill with you i didnt pay my bill for personal reasons ive been trin to sign up for your iq telephone with the free installation ive applied with you twice within a three month status the lady i talked to today was very rude todays date is 13th day of december i spoke to her no later than 1:00 p.m. she was very rude to me i know i owe your company money but that dont give your employees the right to be disrespectful towards the customer i called the 708-385-8600 number and i wont call again im in need of a phone but if the lady dont want to do no work i guarntee when she get threw with the rest of yor customers applying for your service you aint gonna have to worry about nobody calling you all for anything im gonna pay you what i owe you but some of the people that represent you for a service when a person has gotten their phone off need to find another JOB i wont call back for your service
My comment is below. If you want to contact me, my Email is amreaves@sbcglobal.net
It came across the screen tonight that you are considering taking away the Hallmark channel. I could not get the web site it showed on TV. The phone nr. did not make sense. It said call 888 MADE.4.Family which is too many numbers. Hallmark is the movie channel I watch and if you take it away, I will discontinue U-Verse.
is this a good company to have for your tv and internet ?
I can't attach files or pictures to my email. Help
I like to unlock my cellphone,Blackberry curve 8300..I attemted 2 times but unsuccessfully even your employees tried to help me..
but I don't know where the left shift key is..and can't use 1 hand to keep my cell to listen your instruction ,and other hand typing something on th small key board of the cell
after several time typing MEPD and MEP2..it appears to type the #,but I don't what # net work MEP code (4left) is
I am a Uverse customer, cell phone, digital, Uverse and Internet. (maybe for not much longer. I need to be able to access and PERSON not a dam voice assisted menu, for direct help. If you guys can't do this more me EASILY, I will find a Service Bundle that Can !!
I have the same error as Mary Lou!
LOAD DEFAULT DELTA FILE. I have 3 phones,
and two of them work. Can't get rid of the
flashing message. How do you disconnect
the batteries?
my At&t cordless phone suddenly flashes "LOAD DEFAULT DELTA FILE" and I can't make a call.