AT&T DSL Internet Repair Review

I have used AT&T for phone and Internet service since early 2004. Over all of those years I have not had a single issue with their service. Currently I have cell phone service and DSL Internet through their company.

Recently I contacted their company for a repair issue. This was my experience.

Early Saturday morning, I wanted nothing more than to email my family to let them know I had arrived home safely before going to bed. Alas, it was not to be, for my DSL modem was not getting a signal. After troubleshooting for a couple of minutes, I decided that AT&T may be doing some maintenance and just went to bed.

When there was still no signal when I woke up a few hours later I contacted AT&T by phone. Diondra was wonderful and immediately arranged for a technician to come out that afternoon to repair my Internet. The appointment was from 1 p.m. to 5 p.m., so I changed my plans to await the technician - Internet is my primary form of communication, so it needed to be fixed as soon as possible. The time: 9 a.m.

Before eleven a.m. AT&T called me again; there was a technician already in my area could they come over early? I happily agreed, and within minutes the technician called personally to assure me he was on his way.

He went to work immediately when he arrived, and determined that I was not receiving any signal to my outside box. He told me that he needed to check the main box up the street and would be back within an hour or so. Less than an hour later he returned. Apparently some wires had disappeared from the main box, which is why I was not receiving signal. Within minutes I was back up and surfing. All of this was completed before my original 1 p.m. service window on the same day I called.

AT&T, I want to thank you for such a prompt and pleasant repair experience. Of all the years I have used your service, I have had a trouble-free experience until this single occasion: I even had Internet service during the big ice storm in January 2009, provided I connected the modem to a battery backup!

I neglected to write down the name of the field tech who responded to my call, but Diondra was the customer service representative I talked to on the phone. She was very polite and professional, and deserves kudos as much as the gentleman who physically repaired my service.

This is one of the main reasons I will continue to give AT&T my business. They take care of me. While I no longer have any need for a land line and do not own a television to subscribe to their satellite service, I still use them exclusively for cellphone and Internet. Their reasonable rates, excellent service and diligent staff have given me no cause for complaint to this day, and I highly recommend them to anyone within their service areas.

Thank you AT&T for getting me back up and running! I counted on you, and you delivered.