ATT U-verse, What You Need to Know Before You Order It
Att U-verse VS Cable & DSL
I got on line and did some research as to what I'd be getting compared to what Time Warner provided, the channel line up and the cost. I never at any time considered the Internet factor, because I assumed my Internet connection would stay the same. There were several packages offered. I decided I liked the A300 package which provided over 240 channels including 31 premium channels (Starz, Showtime, The Movie Channel, Encore & FLIX), all local channels and 34 digital music channels. It also included up to 3 receivers, one with DVR at no additional cost. The cost for the A300 (without my concession) was $79.00/month (+ $25.00/month for Internet). I was paying $69.00/month to Time Warner for 1/2 as many cable stations and 1 only premium channel - HBO. I didn't have DVR -just 1 receiver. There was really no difficulty in deciding that AT&T was the best choice, so I made the call and placed my order..
The AT&T installer came to home on the day scheduled. I was given a time frame of 2-4 and he got to my house at 5:30. I ordered 2 receivers, he came with just the DVR. He told me to call the business office and set up another installation date for the second receiver, because his order said I ordered 1 and that was all they sent him out with. The installer worked fast and after the hook up was complete he took the time to explain how the DVR and remote worked. He then disconnected the DSL and set up a wireless connection, made sure I had access to the Internet and left.
When I ordered the ATT U-verse I was told that my Internet speed would be improved. This was NOT the case. What AT&T didn't tell me and what they will not tell you is that a wireless connection is slower than a hard wired connection. As if that's not bad enough, I am now losing my connection on average 3 times a day. No one ever explained that wireless Internet has interference from other wireless things--such as wireless phones (I was told the 2.4GHz are on the same wavelength), cell phones, and even neighbors who also have wireless Internet connections. My brother-in-law told me that I can purchase a home PNA adapter (at a cost of somewhere between $50 -$100) and that will help. I wish someone at AT&T would have explained this to me.
It's been a month now since the ATT U-verse was installed. I'm very pleased with the A300 package and the assortment of channels. The remote is easy to use and I love the DVR. You never have to miss a program you love because you just record it and watch it when you have time. The Internet connection is another story. For those of you who aren't computer/Internet savvy it can be a very frustrating experience, especially the first time you lose a connection, it doesn't reconnect itself, and you can't figure out how to restore it. The best thing you can do when you order ATT U-verse is make sure you ask the installation technician about the new wireless connection, how it works and what to do if and when it disconnects.
Published by Pikie Melago
Retired from AT&T since December, 2000. I'm just a product of the 60's (can I say greaser/hippie????) with 12 years of Catholic school (talk about confused) and a zest for life. View profile
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18 Comments
Post a CommentBuyer beware! Even if you are not made aware you will be entered into a contract and no one will ever tell you. If you are not happy you will charged an early termination fee.
I have uverse internet only... 3mb. I love it. But the computers I use are all hard wired...no wireless. Wireless internet is almost never as fast or reliable. That's not the fault of the equipment...it's just physics. I'd rather have 1.5 mb/sec hard wired than 12 mb/sec wireless
I have Uverse for my tv and internet, and I love it!!!!
Had Comcast before. They were expensive here and so rude. (I'd had them before in other parts of the county and they were fine.) Wonder if it's local management???
Anyway, with Comcast, my internet was down/interrupted almost every day. Ah...that's another story. My Uverse is the middle speed and faster than Comcast's fastest.
Any issues I've had have been dealt with quickly and professionally. I'm sold. (OH, bye the way, I have old "pole line" delivery to my home. Still highly superior.
Not a troll. Not an AT&T proponent. Just very pleased.
call call call see tv commercials and hear on radio still not available when will UV ever? come to 06057-3520
? Try to get UVerse ? (not available for You, We will E mail you NEVER)
I'm sorry to hear we have both had the same experience with AT & T connections. I had them change the modem due the frame freezing while watching U-Verse, once this happened I am no longer able to reconnect my laptop to the internet. I called tech support, gave them my phone number in case we lost contact, we did no one ever called back. This process took about3 hours and now 3 moths later still no phone call.
TV / DVR is superior, but the cable companies are in the process of upgrading their services. Internet / email from a technical perspective is weak. If you use an email client (Outlook / Outlook Express) AT&T blocks port 25. You cannot send email via your non-AT&T email accounts. This flat SUCKS!!! I had AT&T for four days and now going back to Time Warner. The good news...Time Warner just lowered my payment by $40.00 per month and locked in the price for two years.
we had dsl and dish network before we went to uverse with tv internet and home phone. We are happy with the tv service and the phone service but the internet service to the desktop is not good at all!!! It is very slow! We did not have any luck hooking it up through wifi so it was hooked up through a cable and it has been a nightmare.
Does anyone know if I can have dsl and just uverse for tv and phone?
I have u verse tv and internet. I love it all and have no problems. I had att dsl before.
I have Time Warner and am using a wireless router as well . . . no difference between my connection and yours. The wireless may not be reliable in your home do to interference, but it can be hardwired very easily. You're also at the lowest speed they offer, so even if you weren't using wireless, you'd still see very slow browsing speeds. Hardwire the connection and upgrade your speed. 10 bucks more a month will give you 4x your current speed.