Best Buy Return Policy

I was in Arundel Mills Malls, Hanover MD the other day. This is a large mall that has mostly outlet stores and a great movie theater. Anyway, my son and I were in Best Buy, he was purchasing some DVD movie and as we were standing in line to pay I heard a disturbing discussion in front of me. You cannot help but overhear loud conversations and this man was furious. It appeared that the man had purchased a Tom Tom XL.S from Best Buy, from what I heard this is a synopsis of what was said:

Man: (returning a sealed package with receipt) I want to return this Tom Tom XL.S, here is the receipt.

Clerk: (looking at receipt) You purchased this four days ago what was the problem?

Man: I read the back of the box and it appears that the Tom Tom will not find store names. I paid cash here is the receipt.

Clerk: There will be a 15% restocking charge that will be deducted from this receipt.

Man: (Becoming and little loud with disbelief) What do you mean there will be a 15% restocking charge, all you are going to do is walk it over and put it back on the shelf, I have not even opened the package.

Clerk: Sorry, that is the store policy.

Man: (must have been doing the math in his head and becoming just a bit more loud) You mean to tell me that you are going to charge me $45.00 to walk across the aisle and put the (blank) back on the shelf ? You have a 14 day return policy and I am returning this in 4 days???

Clerk: (she becoming just a bit loud herself) That is the store policy.

Man: I want to talk to the manager, no one has ever informed me of this when I have purchased other items here.

The Manager was called over, Rob and I were around four deep in the line so we heard just a bit more of the conversation, before we left the store.

Manager: (looking at receipt and accessing the situation) Well, there is nothing I can do for you, the policy is quite clear, there is a 15% restocking charge and I have to abide by the policy,

Man: (becoming a bit red around the gills) That is unacceptable give me your Corporate number.

At this point, a lot of customers were looking around and it appeared that the situation was getting out of hand. I told my son we had to leave. When I got home I was curious about the policy that they were talking about and I went on line and I found out it was true. I have enclosed the link to their policy for your convenience. I also found out that if you paid cash over a certain dollar figure that they will not refund you in cash and that you have to wait for a corporate check to be mailed to you. However if you paid by credit card they will refund the balance to your credit card. I just thought that I would pass this information along to consumers who purchase from Best Buy. A word of caution, look at the return policies before purchasing.
(http://www.bestbuy.com/site/olspage.jsp?type=page&contentId=1117177044087&id=cat12098)