My number 1 favorite International Airline is Qantas. This airline is solely owned by Australia (for now) and they know how important it is to keep repeat customers. The seats are a bit more comfortable than most, booking is a breeze, the flight attendants are fun & friendly, and they have a great frequent flyer program. I have talked to a few folks who have made the mistake of not checking for flights with Qantas to anywhere but Australia because they were under the impression that was the only country this airline services. Wrong! Qantas can get you to and from all the major hubs, including International airports in the United States.
Qantas even flies to Hong Kong, and lands at that beautiful new airport they have. Oh how I love the Hong Kong airport! So even if you are planning to fly from like Miami to Hong Kong, look into Qantas.
Now, I heard a rumor that some Texas businessmen were trying to buy this airline out. I have not tried to check how that was going. So do yourself a favor and check before you book... being bought buy Americans could have a detrimental impact on the high quality of service offered by Qantas in the past. the one drawback to Qantas is that their port of entry to Europe from the US is London's Heathrow. Oh, that is a gorgeous airport, but it is also the airport that is the biggest pain in the rear end to enter the EU through. they are almost more paranoid in the UK than they are in the US... and if you are catching a connecting flight here, you are without fail going to have baggage restriction problems that nobody bothered to warn you about.
My number 2 favorite International Airline is Lufthansa. This airline is almost as good as Qantas in all the key areas, plus they have a very nice hub. If you are flying from the United States into Europe, Lufthansa will route you through Frankfort, Germany for entry through Pass Port control for the EU. That is a big plus in my book. I have not had any problems with Passport control at Frankfort, or with baggage limitations on connecting flights. It is a breeze to get through this place. It could be singed a little better in spots, but the employees on the flights and on the ground are very helpful.
My one complaint about Lufthansa is that not all of their big planes are equipped yet with individual movie screens, so you have to watch the pre-programmed one on the various screens dotting the aisle. they are planning to get them all up to speed in the very near future, though.
Living in Sweden, I have to put SAS on this list somewhere or face being deported. The truth is that SAS easily wins a place on my favorite International Airlines list anyway. Their planes are simply gorgeous. SAS has all the latest in comfort and convenience for long-haul passengers, and the flight attendants are fantastic. As far as food goes, I have to say that SAS has the best of them all. They do center mainly on getting you into Scandinavia, but is that really all bad? Of course it isn't. Copenhagen is their main hub and that is also my absolute favorite airport in the World. Unfortunately, Copenhagen is not a Euro-hub so you have to enter the EU via some place like the dreaded mire of Heathrow Customs. If it were not for that one thing, SAS would be my Number 1. Excellent frequent flyer plan, though.
I normally try to avoid Charles DeGaul Airport in Paris because it is quite frankly the crappiest airport I have ever stepped foot in. However, if France is going to be your final destination, then go ahead and fly on Air France. You are not going to be able to avoid landing at CDG anyway. As far as the flight itself, the seats are pretty good for the Trans-Atlantic trip, and they do have the individual screens that let you pick and choose which movie you wish to watch, and at what time. That is a big plus on long flights. The flight attendants are not the most pleasant, but they aren't totally horrible either. The best part of booking with Air France is the cost. Check their website frequently as they do tend to have a ton of unbelievably low deals throughout the year.
The other main carrier for International flights is Virgin Airlines based in the United States. Those words right there 'based in the US' should be all you need to know. I'm sorry, but America has pretty much tossed the concept of customer satisfaction out the window. Plus, they enter Europe via Heathrow, and I've already told why that sucks. There are too many better airlines out there to deal with Virgin's over priced flights and crappy in-flight service.
British Airways has completely fallen off my radar when booking flights. their planes aren't bad, but they have two major strikes against them : Heathrow as a hub, and they make it nigh on impossible to join their frequent flyer program. They have no concern for repeat business at all. Just skip them altogether.
Published by Lori Leidig
US citizen living in Sweden; Retired shrink cum criminologist who is now trying to string two coherent words together for various publications. View profile
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- Qantas is the best all around
- British Airways is the worst
- Air France falls in the middle





31 Comments
Post a CommentI meant to update this earlier: CPH is now an entry point to the EU, so most International SAS flights will land you there. Much., much better than Heathrow.
US Air is the worst international carrier. It's like someone found an old Greyhound bus, swept it out, put on some wings and took off. Absolutely no attention to passenger comfort, not one amenity! Just jam as many bodies in the bus as possible. If you can go any other way you would be stupid to fly US Air.
Great information! Interesting fact I have in my head: Qantas is the airline mentioned in the movie Rain Man as the only airline that had never had a plane crash.
Thanks for all your tips. These would be great for people who do not usually travel.
I have flown B.A. the past 19 times to England and last year I never did get my luggage in England or when I returned to the states. 4 months later I got a check from them.
This year it will be with a different airline.
The worst has got to be US Air. They charge for earphones on international flights and no complimentary alcohol with dinner... Delta is OK. No one has mentioned them.
Gotta love that Koala Bear, too! Great advice for what can be a challenging life style. BTW - is your husband hiring?? I have skills. LOL. Love you work - always so informative and thought-provoking. Thanks for another great piece.
I have some friends who fly into singapore regularly from God knows where they happen to be at the time. I will refer them to this article. Is there any other suggestions you have in that specific situation?
I am a Qantas platinum level frequent flyer, and I conside the Qantas frequent flyer program to be among the worst in the world. If I was doing on United, for example, the kind of miles I'm doing on Qantas, I would be drowning in system-wide upgrade certificates and close to 100% automatic domestic upgrades. I have NEVER been upgraded for free by Qantas. In addition, it costs almost 100,000 points (miles) to upgrade from coach to business class on a trip from Frankfurt to Melbourne, Australia, far more than other airlines. Qantas can be nice to fly, but typically not in coach. You really only see the flight attendants 3 or 4 times in a 10 or 11 hour flight, unless they're rushing past you and clobbering the foot you have dangling in the aisle trying to get comfortable. I'll take United and the rest of Star Alliance anyday!
I didn't know that Quantas flew places besides Australia, so this is a lovely piece of advice. You're right about Heathrow too -- they really have become more paranoid than the U.S. there. I've had great experiences with British Airways in the past and you can get miles by joining their executive club or by using an Alaska Airlines credit card which also partners with them. But Alaska -- egad!! Three flights in a row I was on with them ended with the plane having to make an emergency landing. The last one was from Seattle to San Diego and the plane had to land at LAX because the cabin pressure was too low and there were other issues apparently. After the third incident I refused to fly them again. Too much concern about cutting costs and not enough about passenger safety.