Business process management is an approach that looks at the business structure as a whole and works out ways to eliminate wasteful procedures and positions, and maximize the time, money, and effort spend on running the business. While it may seem overwhelming at first, getting every aspect of your business into an efficiently run machine is not difficult.
Everything from controlling your level of office supplies and energy efficient equipment to better delegation of employees as a resource and your customer interaction can be regulated and optimized by software designed to make your life easier and your bottom line richer.
A perfect example is a company such as Netflix (or perhaps you prefer Blockbuster) for movie rentals. They mail out and receive thousands of movies a day in addition to tracking and filling new orders, streaming movies online; all while doing so securely and swiftly. It wouldn't be very productive of them to have tons of employees stuffing DVDs into envelopes every day, opening returned ones to repackage, or walking to each mailbox to drop off/pick up.
They rely heavily on software that is process management software which maximizes the work that the employees do. Customers order movies and a computer prompts a worker (or machine at times) to fill an envelope, label it, and get it out in the mail. A returned movie may be scanned and resent out with a new mailing label to a new customer without touching a human hand. Without their software, wait times for movies would be longer, costs would be through the roof, and you might even have families ordering G-rated friendly movies and yet receiving films that might make an adult blush.
Depending on your business and your product (or service) you may need computers running custom software alongside automated machines and robotics, or you might just need a system to control workflow so information gets to the right employee at the right time. Time is money and efficiently used time makes more money.
Published by Maxwell Payne
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4 Comments
Post a CommentGreat article. I have used Netflix (which reminds me to put the last Pooh Bear in the mail so I can get the next one) for years and I wondered how they did it! Over the last number of years, I have only gotten the wrong movie once. Not bad. great explanation!
My boss needs to read this. He has absolutely NO business sense whatsoever.
Good information, thanks.
Yes, technology can be extremely helpful... used for good purposes in good hands!