Cell Phones Aren't Toys and Calling 911 Isn't a Game

Why 911 Operators Are Asking People Not to Give Children Old Cell Phones

Chey Conner
A recent increase in 911 calls has operators talking to parents about the "toys" they give their children.

It isn't uncommon for a cell to one day become obsolete. So you replace it, there are no minutes left to use and it isn't activated but to throw the phone away seems wasteful the battery works fine. Your child has always had their eye your phone. The sounds the keypad makes, the way the screen light up and the fact that they are using an item that was their mommy's or daddy's makes them feel like they are an adult too. What harm could it cause for your child to have this more or less useless phone?

As long as a battery is working on a phone there is one number that it is still capable to connecting to, 911.

Ken Smith, a 911 coordinator for Williamson County, Illinoise, said he has seen an increase in 911 calls that were made by children who were playing with discarded cell phones that they had been using as toys. Williamson County 911 handled more than 100 calls from four different phones over the past month, but these calls were not made because someone was in distress, they were made because a child was attempting to use their new cell phone like their parents.

"On the one hand, it's wonderful," Smith say referring to how cell phones are programed to be able to connect a call to 911. "They take these uninitialized phones and give them to domestic violence victims, and it's great for people to have that service. These types of phones are more often used to make prank phone calls and inadvertent calls to 911."

A three year old was given an old cell phone to play with as a toy and ended up making dozens of calls to the 911 dispatcher.

"They called every evening from 4 in the afternoon to 7 in the evening, when I assume they went to bed," Smith reported. "They got up the next morning and started again."

The worst part about calls like this is that cell phones that are no longer activated won't provide the information to locate the caller like an activated cell phone would, so dispatchers then have a lot of difficulty tracking the calls. Of course when Smith managed to track the parents of the three year old down they were mortified.

"There are ways to trace it, but it takes a lot of my time," Smith says. "And by the time we can figure out from the serial number, had it been a real emergency, they'd be dead."

Smith, and many other 911 operators across the country, is advising parents who give their children old cell phones to play with that they should first take the batteries out.

Published by Chey Conner

I'm a mom with a 4 year old boy. My articles are inspired by my interests that continue to grow. Thank you for taking the time to read my profile, I hope you find some articles to enjoy below.   View profile

  • As long as a battery is working on a phone there is one number that it is still connect to 911.
  • A three year old was given an old cell phone to play with as a toy & ended up making dozens of calls
  • cell phones that are no longer activated won't provide the information to locate the caller.

3 Comments

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  • Elainea Buchanan 6/2/2010

    Wow, no idea this was an issue. Great article!

  • KnuklHed 2/3/2009

    I hope more people see this and take it to heart. Drives us operators nuts. Also, "candybar" style cellphones and PDA's need to go in a holster, not in your pocket or purse. The key lock function does not disable the 911 or emergency button. You would not believe the number of "pocket dials" we get. Of course everyone denies that it was their phone, until we repeat the details of their private conversation back to them.

  • Lucy John 4/11/2007

    I had no idea that was a problem! Interesting.

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