Comcast: Horrible Service Reps, Terrible Phone Service and Less Than Appealing Prices
That's Right, It's Comcast
So, it was a fateful Monday afternoon when I received an email from my brother alerting me to the fact that there was a chance he was interested in switching our phone service to Comcast. When inquiring as to why we would do this, his reasoning made sense: if we wanted to save some money, Comcast was the way to go. After all, we did already have internet and cable service through them - why not our phone service as well? BIG mistake.
My brother scheduled an appointment to have a tech visit our home on a Friday afternoon between 2 and 5. To my surprise, my brother called me to say the tech was at our home right at 2 p.m. The tech did whatever he needed to do in order to switch our phone lines over to Comcast and gave us a new modem box as well. Everything seemed perfect and good to go. That is, until I get home later in the evening. I switch on my laptop never once considering the idea my internet may not be available. But sure enough, a little bubble pops up on my task bar alerting me that my internet connection is nowhere to be found. Baffled, I call my brother asking him what the deal is. He is caught off guard as well, especially since the only thing we were having changed was our phone service. Speaking of phone service, it turns out we were unable to make outgoing calls. Granted, Comcast did tell us that it would take at least a couple hours before we would have full use of our phone lines. When someone tells me a COUPLE of hours, I think of TWO hours. I think of 120 minutes. I think of the time it takes me to watch four episodes of The Office. What I don't think about is 3 days of pandamonium in my family's attempts to make outgoing calls AND receive incoming calls. That's right, my friends. That weekend was the weekend of hell.
Of course, my brother immediately called a service rep and asked, "What the hell is going on?" They proceeded to tell us that they didn't know what was going on but were going to look into it. With all the different excuses the service rep gave us, we tried to stay calm as we realized it was only Day 1 and it was nothing to get worked up about. This particular rep stated we needed a username and password which was not normal. All of sudden, her system starts going slow. She's unable to open certain programs and so she has to create a ticket which states our issues and problems concerning our internet service along with our phone lines. The problem should be resolved within the next 72 hours. I asked her, do you work 24/7? "Yes, ma'am. We do," was her reply.
Saturday passed. No internet. Able to make outgoing calls and receive incoming calls...sometimes. Did I mention the horrible static?
Sunday passed. No internet. Able to receive incoming calls. Not able to make outgoing calls. Several tickets opened to help speed the process of rectifying this problem.
Monday passed. No internet. Static phone. When making outgoing calls, cannot hear the person on the other end.
Tuesday passed. No internet. Static phone. Called Verizon to switch phone service providers. They said they would be happy to do so and would within a week. We love you, Verizon! Called Comcast rep just to humor ourselves and they said they don't work on weekends and because it was Columbus Day on Monday, they had the day off. Thanks for letting me know now. I guess the "We work 24/7" claim was just hot air coming out of all the other reps' mouths.
Wednesday passed. Internet for only a few hours. Why, oh why, would they torture us like that?
Thursday passed. EUREKA!!!!!!!!!! FINALLY the internet was restored. HOW? WHEN? I don't know and honestly, don't care. All I know is I have internet and am actually able to do my work, check my email, and write this article badmouthing Comcast and their putrid lies spewing all over me and my family.
DO NOT get sucked into the hype of switching to Comcast. Sure, you may be okay right now but what about those times that your internet for some reason doesn't work? Your phone lines will be affected too - there's only so much battery left if your electricity goes out. Comcast brags about their low, low, low prices when, in fact, it's only for a limited time. There's absolutely nothing they're offering that you cannot get elsewhere. To top it off, one of the one hundred thousand reps my brother spoke to admitted that they were having a huge problem with their phone service. The rep stated that she did not understand why Comcast branched out into the phone service field because they had no idea what they were doing. That's reassurance for you.
I have to admit, we're not sure if we're going to ride it out with Comcast. Before this horrible experience, our internet service was going pretty well. We didn't have much to complain about. But my phone service still had a lot of static, we still have freezing problems with out cable...and we still are on pins and needles as to whether or not our internet will somehow be taken away from us again. But in any case, that's my story as to why Comcast absolutely, reeks, stinks, blows and ultimately, SUCKS!!!!
Published by Jessica Elliott
When I'm not designing away at work, I enjoy reading, watching movies and guilty pleasure T.V., adding to my etsy.com shop and spending time with my husband -- my inspiration for everything! View profile
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154 Comments
Post a Commentmy boss is considering comcast for the business............that will not happen if I have any say
when the service -which is most of the time it work, it works well. there's no excuse for rude and unfriendly customer service reps on the phone or mostly incompetent service reps via live chat. or even incompetent technicians who came to my home several times for the same issue. quality service begins with a smile and desire to help. comcast fails to understand this. hire someone to revamp your customer service culture. if a better alternative existed, i'd switch.
if you dont like the service..stop b!tch!ng about it and get another services. 1 you probably have a past due on your acct 2want free credit because you can't afford it and 3. you are so dumb to call and ask for help but then you are giving attitude.
reps are just sitting there slowing down your internet. its your computer or a router!
$160 for internet and phone service that hardly works. so i called them to see whats the problems and the first guy said that the modem was turned off which it wasn't and then he fixed the problem. 2 mins after i was off the phone with him it stopped working. second guy said their hasn't been any issues the whole week and still none even though my internet doesn't work and that that the first guy left a note that didn't make seance. my internet is now slower, comcast workers have no ideas what their doing. respect and courtesy doesn't mean anything if you cant do your job.
OK WHEN I GOT COMCAST TO GO ON THE INTERNET ON MY XBOX AND SUCH IT WAS ALL GOOD BUT THE PHONE LINE SUCKED YOU COULDNT EVEN CALL THE LADY SAID IT WOULD TOOK TWO DAYS WHILE I WAITED IT TOOK FOUR MONTHS THEN I CALLED THEM AND TOLD THEM OFF AND I WAS SWITCHING TO DISH NETWORK AND I THREW A ROCK AT THEIR WINDOW AND WENT OFF MY INTERNET AND WELL EVERY THING IS RUNNING SMOOTHLY THANKS FOR RUINING MY TWO WEEKS COMCAST YOU BUNCH OF RIP OFFS
In my experience, comcast customer service is terrible. I recently purchased a home and my girlfriend had the comcast account in her name. I had paid the bill every month and was a listed to have access on the account. We broke up and I called to try and switch the service into my name and talso to inquire about upgrading to an HD cable box. The rep told me to go into a local comcast store and I could and switch the service into my name a get a free HD box. I showed up there and not only did the woman refuse to transfer service into my name, she also wanted 100 dollar deposit for the box. Seriously different stories from one rep to another. They have no idea how or what they can do to help. I will never go through tem again and highly discourage others from using them in unless you enjoy underpaid, aggravated and completely useless customer service reps.
We have had comcast for no longer than a year, maybe a few months short of that. This is not because we chose to have Comcast, but that Comcast bought out our local cable company that we had waited for years to come to our part of town. We didn't expect service to be much different, however not only did our bills rise a decent amount, but our we lose internet on a regular basis, several times a month at the least. I am currently in college an rely on the internet to check updates for hw and such, and we have Vonage, which also relies on the internet. We have no cell service where we are, so when Comcast a failing at providing service, we are completely helpless. Also, terrible customer service. It was worse than talking to foreign people from Dell.
I have had comcast TV for many years with little problems. I recently signed up for triple play and it has taken five months of wiring/rewiring/intermittent shorts/telephone disruption and internet disconnects and eleven technicians to find a damaged wire stuff into the box after a wire layer left to fix most of the problems....$$$in lost wages to be home=poor excuse for a business....
As a Comcast Call Center Rep I want to add my two cents. Of all our subscribers, approximately 97% have no issues at all with any of their services over the course of 365 days. Are there times when out of service issues escalate beyond the norm? Absolutely. However these are the exception, NOT the rule. After reading this document I do hear what this subscriber is saying, sometimes things do go wrong. But I take issue with the following statement: "I guess the "We work 24/7" claim was just hot air coming out of all the other reps' mouths." Our call center is open 24/7, we will answer the phone. Our technicians work from 7am in the morning until 7pm at night, 7 days a week. We do give our techs national Holidays off, everyone needs some time off every once in a while. We schedule techs as quick as we can, if we cannot get there within 72 hours for a subscriber who is out of service that is definitely the exception, rather than the rule.
The second point I would like to make is the "g
In the state of Texas, the Public Utility Commission issues (and retracts) licenses for companies like Comcast. I just wrote the the PUC in Texas asking them to retract Comcast's license to operate in this state because of all the problems I am having with Comcast over the last 3 months.
I would suggest everyone do the same. In Texas the email address for the PUC is: customer@puc.state.tx.us
Contact your Public Utility Commission and Complain!!