Customer Service Bill of Rights

Establishing a set of customer service rules or rights is a good strategy for your business to convey to your customers their important role in your success.

Time

A customer's time is important, and you must respect their time by providing services and goods in a timely manner. Communicate time frames and constraints clearly with customers so their time is never wasted.

Courtesy

All customer interactions must be approached with the utmost consideration and courtesy. Your attitude must not reflect any negativity being received from a disgruntled customer.

Training

Train your employees well as you owe it to your customers to provide them with a well-trained and knowledgeable staff. Providing reference numbers and contact information while keeping in touch with your customer will assist in solving problems in a timely manner.

Sufficient Staffing

Ensure your business is amply staffed. Running a short staff not only affects customer service but can also overwork employees thereby lowering morale and the level of service to the customer.

Understanding

Customers have the right to understand your policies and procedures when it comes to the services and goods you provide. Supply customers with documentation and ensure they understand the terms and conditions of using your service or buying your merchandise.

Compensation

Offer your customers a form of compensation for lost time or mistakes made on your behalf of any transaction. Compensation can be in the form of coupons or credits and will go along way in retaining the customers so essential to your business.