Detroit Tigers Fail to Deliver

As the Detroit Tigers ownership has finally got its fielded team's act together, it has failed to improve upon its customer service. As other MLB teams delivered season ticket packages to their fans three and four weeks in advance of their opening day games, Detroit Tiger fans were still waiting. Opening Day, scheduled for Monday, April 2 and tickets were yet to be delivered by Thursday March 29. I was looking forward to this, my ninth year as a Detroit Tiger season ticket holder, to be a better year of baseball. I thought the Tiger organization may have learned over the past 5 years. Detroit is a great baseball city, take care of its fans and they will support the team. It looks to me like all the ownership has learned is that they must quickly get the money and run.

Is it unreasonable to expect my tickets, tickets that I paid for two months ago, to arrive more than one business day before the first game is played? Is it unreasonable to expect common courtesy from account representatives when I call to inquire about the whereabouts of my tickets? Am I over reacting when I become angry because a Tiger rep tells me that I can print my tickets online, using my own printer for a small charge of $2 each, if my professionally printed tickets do not arrive before the opening pitch?

What makes matters worse, is the Tiger Organization has done nothing to communicate with its Season Ticket holders. They have our home addresses, personal email addresses and phone numbers but I guess they just can't figure out a use for them. That is, other than to write, email or call us to tell us they would like our money, in advance.

As this fresh, new MLB season begins, I sincerely hope the Detroit Tigers Organization becomes more customer friendly. The fans are expecting the team to do well again this year as they compete within the best division in baseball. Is it too much to expect the front office to treat the fans with the respect they deserve? We, the fans of the Detroit Tigers, know from last years ALCS celebration, that the Detroit Tiger Players have respect for us. Now it is time, it is past the time, for the Detroit Tigers Ownership to show their respect for the fans by giving us the customer service we rightly deserve. Quit the lip service, quit making excuses, start making apologies and start making positive changes today.

Now, Go Get 'Em Tigers!