Direct TV Service Lets Down Many Customers
There have been plenty of times where my screen has frozen for hours and there was nothing that I could do about it. I can understand how frustrating this could possibly be especially when it affects hundreds of people. In the world of technology, it should be no surprise when there are occasional glitches, but we expect to get some type of customer service to assist us through these problems. When there is none available, then you start to wonder what exactly are you paying for. Where does our money go? When it comes to cable, there are only so many options to choose from so it seems like we just have to deal with the occasional glitches.
Published by Aziza Shumba
I am a student studying everything. Right now, I am trying to build up my freelance writing career and start my own business. I am a trained ballet dancer and violinist striving to be consistent in both. My... View profile
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3 Comments
Post a CommentI can understand your frustration with technical problems and feeling like you have to settle with them because the company you have is not resolving the issue. i have had a few providers and have had similar issues where I could not get the help I need and then I'm paying for a service I'm technically not getting. I happen to work for Dish now so I've been able to be a part of something that makes those differences possible. Because of that I now use Dish. The technical Support department is always open for help on any level and work hard to find a resolution. Customer feedback is taken seriously and service agents are help to a standard unlike any I've ever seen! Over all I think the issues are less tedious because they are taken to a different level and therefore the issues are getting resolved and the customers are happier.
It's so frustrating isn't it, and the companies want to charge you more and more each month for the same poor service as well.
The customer service standard says so much about a company. If only all companies knew how important this really is.