Don't Shop at JumboCandy.Com

Just a friendly warning. Do not shop at JumboCandy.com. I will tell you why. Here's a little story about the past week. If you read the whole thing you will understand why I will never purchase from them again and why you shouldn't either.

About a week ago or so, give or take, I purchased some liquor filled chocolates from JumboCandy.com. Lots of my friends had passed me the URL to check it out but to my knowledge, none of them had yet ordered anything themselves. I went on the site and found some liquor filled chocolates, a dozen of each of four different kinds. I decided to buy it because it sounded good and was a bit of a treat for myself and my fiance. They have a heat policy basically stating that they are not responsible for melted chocolate due to the weather and that they recommend buying ice blocks to prevent melting. This was all understandable so I paid the extra $1.50 to buy the ice block. When I received my package a few days later, it was completely melted, to the point of being entirely liquified. Now, they do have their heat policy, and I wasn't going to complain, except that as I looked in the package, I realized that there was NO ice in it at all! There was no water from melted ice, although I assume it was dry ice anyway, but neither dry ice nor standard ice was anywhere to be found. This is when I complained to them about the problem. I tried to call them and got a residential voice mail, which did not sound like even a home business, let alone jumbocandy. I then sent them an email and they said that supposedly their phone lines were experiencing technical difficulty and that they would handle my complaint via email. Because I got a residence, I am not sure I belive that excuse. Nonetheless, they asked for my order number and I gave it to them, explaining the entirety of the situation and asking that I either receive a replacement of my order done correctly or a refund of the full purchase. They proceeded to respond by telling me that the weight was 4 pounds meaning that there was ice because it would've weighed 3 pounds without the ice. Just to be extra sure, I checked, double checked, triple checked, and even had my fiance double check the package, just in case I had missed the ice, which they said was packed in a ziploc bag. Again, there was no ice, no ziploc, nothing. In fact, the exact contents included a plastic cover over the whole thing, another plastic cover on top of the candies which were individually placed in their own little slots inside another little plastic tray which was all set in a wooden tray. I lifted all of this, which had at this point been in the refridgerator overnight, and looked and felt around for something I had missed and there was absolutely nothing. Now I am waiting for a response from them and am rather miffed.

So, I implore you, do not shop at this website. What they offer might look good but they are very unprofessional about how they handle everything and I will never shop with them again. I doubt I will get my refund at this point but I intend to keep trying, and at least get refunded for the ice that was not included in my package, but if possible I will push for a full refund because they really slacked on their job. I realize the temperatures here are extremely high for chocolate and that explains their melting but if it had included ice, it could've prevented or reduced the severity of the melting, so that it might be a little soft, but not utterly liquified. Anyway, rant over, but please, please, don't waste your money!