First, for the cynics, misfits, and nihilists among you protesting that you do not care...
To those of you wholly unconcerned with the impressions you make on your dining companions: I only hope you never have a job interview over a meal out, or have to take an important client to dinner. Or go on a date with someone just slightly out of your league or who's somewhat familiar with restaurant etiquette.
And yes, it does matter how your present yourself to the restaurant staff. This is, by the way, an insider's perspective--I spent many years working in restaurants in varying capacities. Your familiarity with restaurant etiquette often has a bearing on how pleasant your dining experience will be. Without digressing into whether it's right or wrong, the fact remains that restaurant customers who are clearly experienced get better service. The flip side is true as well: diners who are obvious novices will often get a lower standard of service. It's not necessarily deliberate, and it's certainly no conspiracy; however, when restaurant personnel are busy, they must prioritize how every second is spent.
Why favor the experienced diners? There are a few reasons, but the most important is simply that they tip better than the amateurs. I don't proffer this as irrefutable law. No, it's not always true. But it's true more than enough for restaurant workers to bank on the generalization. "Professional" diners understand everything that gets taken into account when leaving a tip (in terms of both service and items on the bill), and they better understand the value of leaving a good tip, particularly in an establishment they intend to revisit.
One caveat: this list was written thinking specifically of quality restaurants; the principles are sound, but in the real world they are irrelevant to chains, diners, and cheaper eateries. So here are my top 4 picks of things amateur diners do in a restaurant to reveal themselves as such:
ETIQUETTE TIP #1 - DON'T SMELL THE CORK: When the wine arrives at the table, some people believe they should smell the bottle's cork. You shouldn't. Ever. It's a ridiculous, pointless action that makes anyone look, to put it bluntly, like a buffoon. The whiff provides no information, unless perhaps you felt the need to verify that the beverage being served was indeed born from grapes. Now, you can learn two important things from the cork: the insignia serves as identification authentication, and the bottom of the cork should be dyed by the wine, indicating that the bottle was stored horizontally. None of this requires the cork so much as approach your nose. Swirling the wine in your glass to stir up the bouquet (scents), then smelling deeply with you nose in the glass is appropriate and expected. This is how a wine is first examined by scent.
ETIQUETTE TIP #2 - WHO'S THE EXECUTIVE CHEF?: When ordering the meal, customers often can't resist redesigning the food, as if they were the chefs who studied and practiced for years just so they could be paid to create cohesive, complementary dishes for a restaurant menu. Hold the shallot. It's served medium-rare? Oh no, I'll only eat it well-done. Put the remoulade on the side. I don't want it over orzo--got any rice pilaf? Substitutions and the tweaking of recipes really aren't part of the customer's role. The staff dislikes it because it impedes the ordering process and can easily cause delays and confusion in the kitchen, which is run like an assembly line. People have a million excuses for doing this. If you're on a diet, let it go--your nice evening out is no time to worry about it. Don't like an ingredient? Pick another dish, one that's made with components you like. Yes, you're the customer, and as such are entitled to be satisfied. But in opting for a specific restaurant with a clearly-defined product catalog, you are tacitly accepting what they offer. If you're unyieldingly unwilling to pick out a meal as is from a menu, whether it's because you're finicky, persnickety, unadventurous, or obsessed with a diet, you should be preparing your own meals at home.
ETIQUETTE TIP #3 - INGRAINED GRAINS: Diners habitually add salt and/or pepper to their food before tasting it. In a quality restaurant you shouldn't even add it after tasting it. The best restaurants don't even have shakers on the tables. I'm not delusional enough to go on at length condemning the flavoring after the taste--everyone will do it anyway. But at least try the food first. It was prepared carefully to have optimal taste and depth of flavor. Did you know that chefs only cook with unsalted butter, so deliberate are they with salt quantities? The addition of salt and pepper is used to enhance food, but there's no way you can know whether it needs the alteration before you taste it (and it's a safe bet the food doesn't call for it, as it's already been added to specification). And to you restaurant servers out there who offer fresh cracked pepper immediately upon delivering the food--and there are a lot of you out there--stop it. Come back after the customers take a bite or two so they know if they want it.
ETIQUETTE TIP #4 - TABLE FENG SHUI: Restaurant customers will frequently move items around on the table. This can entail rearranging the way the table is set, or pushing aside dishes when finished with them. These should both be avoided, as they are frowned upon from an etiquette point of view. There are also more practical reasons to leave everything where it is. First, every table has been set to allow the servers to fit all the food and beverages accessibly. When your waiter or waitress arrives with armfuls or a tray of plates, s/he expects to be able to put everything down. If a customer has moved glasses, silverware, candles, or other items around, the server, with full hands, will usually have a problem setting everything down, making the service intrusive, awkward, and difficult. Pushing aside plates when they're empty creates the impression that the bussers and other staff are not doing their jobs. It can also make clearing the table--again, these words--intrusive, awkward, and difficult. Proper silverware placement is the correct way to indicate that you are finished with your meal. Place your knife and fork, side by side, on the right of your plate, with the handles at 4:00, the tips pointing toward 10:00.
Published by Ejm
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14 Comments
Post a CommentYou SHOULD smell the cork. If it healthy, it tells you nothing. If it ain't healthy, that's an advanced warning that the wine needs a more thorough evaluation
Very nicely written, and a big thank you on behalf of a former server. I do tend to violate rule #4 only to the extent of putting plates to the side of the table so that the server doesn't have to flop across the table to retrieve 'em (a particular danger when waiting on a party in a deep booth). There is one other thing one can learn from the cork, actually--dig your thumbnail in slightly to make sure the cork is moist, which will ensure that the wine has been stored properly (similar to noting the stain).
Nice article. I don't tend to go to fine restaurants, a shame. =-/
That Silverware placement when finished is standard in Europe (at least the countries I've been to) but it seems many restaurants in the U.S.--even those supposed to be nice restaurants-- aren't privy to this sometimes it seems. good article
Or sometimes you just get a horrible waiter. Decaf Irish coffee? WTH?
Great article with some very valid points.
Good read!
Ah! Didn't know that trick with the utensils after you're done. We don't eat out as much as my wife would like, but I'll certainly keep these tips in mind.
hehe, I've heard most of this and more from my aunt who has worked in the industry for a long time. I've become pretty good at noticing which parties are used to dining out and those that arent. I always feel bad when the server gets stuck with a party that takes forever ordering...stop talking and look at the menu already!
Fake uppitiness has never impressed me. Good article, though ;)