Etsy's Plan to Spam Causes Pain to Sellers

How is This "Improving E-mails"?

Tsu Dho Nimh

Mikeynice, the public face of Etsy's management team, posted this in his blog under the title "Improving Etsy Emails": "Starting this week, we're going to be trying something new for members who make their first purchase. A portion of these members will receive a "Thank You" email a few days after their purchase. In this email, we'll invite them to connect with Etsy via Facebook and Twitter and tell them about some shopping newsletters. We'll also suggest other items they might like, based on what they've previously purchased. ...

As an Etsy shop owner, what does this mean to you? "

As an Etsy shop owner, to me it means that Etsy will be using my new customers as a mailing list to send spam about products in other shops. It means Etsy will be making money from those ads for the other shops, with no commission for me. Most important, it means Etsy will make my customer angry at me.

Why get angry at me? Well, when the first purchase at a web site is followed in a few days by an ad for other items in other shops at that site, the conclusion many of these first-time buyers will be that the person they bought from sold their contact information to the spammer. It will be difficult to convince them otherwise.

It's going to be a public relations problem for the shopkeeper whose sale triggered the spam e-mail.

What can an Etsy shop keeper do, besides the traditional kvetching, grumbling and griping in the forums? I decided to be proactive, and borrowed this marvelous text from another seller to add to my thank you email confirming the purchase. Any first-time buyer will see this before they get the spam from the management. And if I knew Mikeynice's personal e-mail address I would use it.

It seems likely you may receive unsolicited marketing emails from Etsy, and for that I would like to apologize. This material is sent by Etsy without my approval. I have no knowledge of its contents and do not sanction or endorse any of the items advertised therein. I did not supply Etsy with your contact details nor any other information about you. They took it from their user and transaction database.
If you would like to express an opinion on this or to request that you do not receive such material, please contact Etsy directly at ####@etsy.com

Mikey, if you are reading this, I do not want anyone spamming on my behalf. It's bad for business.

Published by Tsu Dho Nimh

I'm a long-time technical writer with time to spare. I'm an omnivorous reader, a superb researcher, and a very fast writer. I'm also a good photographer. I'm fascinated by medicine, and annoyed by quack...  View profile

5 Comments

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  • Jeri Baker1/9/2012

    The practice would upset me too.

  • bluejean50011/2/2011

    you call that text marvelous? surely you jest.

  • Bill Hanks11/2/2011

    good job

  • Krystyna8111/1/2011

    I am glad that you are bringing this up, and I appreciate the wording of Mike's response. Let's hope Etsy starts listening to it's clients - the artists - and realize this is not a welcome change.

    Etsy made it's name by NOT being like every other big-box retailer on the web. When they blindly follow the lead of the mega, impersonal sites it takes away the personal, hand-made, unique identity that is Etsy.

  • Rhea Allais11/1/2011

    Thank you for posting this - any way that we can get the word out to sellers who don't frequent the forums is just awesome!

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