Exclusive Interview with John Ebb, the Owner and Founder of Suitcase.Com

Suitcase.com is a distinguished leading seller of all luggage and travel goods within the United States and International countries. John Ebb, who is the founder and owner of Suitcase.com, began working at a family luggage company, Brett's Luggage and Gifts back in 1976, and has assisted in growing that retail store into a well known luggage store in Massachusetts. In 1995 John Ebb decided to grow Brett's Luggage and Gifts into a well known web online store, which soon after became its own well functioning business now being www.suitcase.com .

After my great online shopping experience with suitcase.com, I was lucky enough to get the chance to interview John Ebb and find out more information about the great online experience of suitcase.com and what I can expect to see in the future.

What is the background story of suitcase.com?

JE: Suitcase.com was one of the first in their industry, and is known for their secure shopping experience, and great customer services. I've always had had high dreams and desires to grow this online business up from ground zero, and today it's soaring with happy customers who return time after time to buy their luggage and travel goods from the great online experience at Suitcase.com

What are the continuous goals for Suitcase.com?

JE: The goals for Suitcase.com, are to continue making customer service a number one priority. I've recently integrated a customer chat service on Suitcase.com which has live people ready to answer any questions our customers might have during their shopping experience. This great tool gives customers a connection with online store and reminds them that they aren't just working with a robotic website, but that there are real people behind the scenes who are always ready and willing to give a helping hand. Not only do I believe in having a chat source at the customer's finger tips, but I've also integrated customer service phone lines, which are always answered without putting the customers on a long hold. Customers questions are always handled by a certified luggage retailer who will have all the answers to help them make the best decision, when it comes to buying a product that can not physically be seen or touched before purchased.

Why such an emphasis on customer service?

JE: I know from personal experience that shopping over the web can be scary for a lot of people, which is why I'm constantly looking for ways to make the shopping experience easy, and comforting. Suitcase.com has become very well known to avid business travelers, world travelers, and students.

Have there been any recent features added to suitcase.com?

JE: Yes, Suitcase.com has is its weekly updated blog which can be viewed at www.blog.suitcase.com . I personally make sure that there are constant updates on different styles of travel equipment, and how to make traveling easier.

What does the future hold for suitcase.com?

JE: I see suitcase.com becoming one of the most distinguished luggage sites around, which will continue to provide the highest quality and value to its customers. Suitcase.com constantly attracts new vendors who are regularly adding to the already large online inventory. The relationships I've created with vendors are always well maintained, and I always strive to have a similar relationship with the vendors as I do with the customers. I feel it is and always has been the answer to a successful business.

With the way John Ebb runs his online enterprise, there's no doubt that the future of luggage is in the hands of John Ebb and www.suitcase.com.