Referral marketing (or word-of-mouth marketing) is just another way of describing a free type of promotion in which a happy customer refers your business to a group of his friends. This type of marketing is the best kind of advertising there is, especially for small businesses who don't have the budget for an aggressive advertising campaign.
While distributing business cards is one of the more popular ways to start a word-of-mouth campaign, it's also the least effective. To sell your business, you've got to get out, meet people, and let them get to know you. Here are four of the ways that I market my business for free:
Join the neighborhood association. Whether working out of the house or renting a building, we are somebody's neighbor. I discovered that joining the neighborhood association (and actively participating in clean-up days and other events) helped residents put a face to my name while showing my commitment to being a good neighbor.
Use outside maintenance tasks to promote your business. One way I keep down my property management costs is by doing my own landscaping and maintenance tasks. Glamorous it's not, but it puts me face-to-face with inquiring neighbors and potential customers on a far less intimidating level than if I were behind a desk.
Show and tell. People are naturally curious and like to watch others at work. I tapped into this side of human nature by inviting people to view my rentals while they were under construction. This free marketing strategy led to 100% occupancy before the units were even finished.
Vegetable marketing. What do vegetables have to do with free marketing? I always grow much more food than our family can eat and often share extra produce with my renters. Using home grown vegetables as a way to cultivate a solid landlord/tenant relationship means that new renters find me instead of the other way around.
It's relationships like these that help build a solid referral network. For small time business owners, word-of-mouth marketing is one free strategy that works.
More by this contributor:
Where to find customers for your new business.
Where is it illegal to post advertising handbills?.
Cold calls and getting that front door opened.
Published by C. Jeanne Heida - Featured Contributor in Business & Finance
Jeanne is a small business owner with 25 years experience in the real estate industry. A consistent Y!CN Top 100 writer, her articles can be found at Y!Finance, Shine, Your Wisdom, DEX, and the Scripps Net... View profile
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9 Comments
Post a CommentWhile my dad didn't own a small business, he always did the landscaping around his office. He enjoyed it and it saved their office money to be better spent elsewhere! Great tips. :)
These are great tips C. Jeanne.
Good ideas one and all.
What a beautiful article :) My sister and I built our small business almost entirely thru buddy referrals from the initial customers. When we sold our business after 8 years - some of those customers were still with us. It's all about the relationships!!! cheers
More power to anyone running a small business these days!
Building personal relationships is a great way to promote a small business!
Great article ! You always have great ideas and information in your articles.
What a great article for small business owners, in a trying economy it is important to do all you can to help you business thrive.
Excellent ideas! Relationships are key, and help lessen market pressures from elements like price and competition. If I know you and have a good relationship with you, I'm probably willing to pay a little more.