Gift Card Holder Beware - Certain Restrictions Apply

Sharon Cohen
I sat at my desk, pondering the marketing campaign for our new product line as visions of sugarplums danced in my head. No-no-no. It just wasn't coming together. I had to try again.

VOICE OVER
Lying here in the darkness, I can hear them as they throw off their covers and creep out of bed. The shuffle of flannel nightwear across their slipper tops echoes as they approach their squeaky door. My, children can be so loud this early in the morning. With all they strength and self-control they can muster, they tip toe slowly down the creaky stairs. I can imagine the sight of their bright eyes sparkling and watch the giggles suppressed right behind their pursed lips and guarding index finger. Their bodies nearly quake with anticipation.

I reflect on the sights they will discover in just a few moments and I sit up in bed to take it all in. I can remember how the twinkle of the Christmas tree lights and sound of the crackling fire as it was an hour ago when I came back to bed. And then, above the still and silence, I hear their muffled gasps as they survey the sight before them.

The stockings hang; limp, exactly as they were when they went to bed. The tree skirt is bare and unencumbered. Nothing is placed beneath the tree. The children begin to search the room for their presents as I roll out of bed, slip into my robe and pull on my slippers. As I approach the doorway, I hear them pull their stockings from their place above the fire. I stand in the doorway watching as they slip their little hands deep to the bottom and look up, with wide eyes and breath-pausing- surprise.

I clear my throat softly to announce "I am here" . Quickly, their young clumsy bodies spin 'round to confront me.

CHILD (delightedly)
"OH. Mommy, Look! Santa brought me a GIFT CARD!"

FADE OUT

A few Christmases ago, I was the Marketing Coordinator for an electronic-transaction-processing-company. It's a mouthful but it means that I was responsible for creating marketing campaigns for stored value payment cards and gift cards. I became quite familiar with the words 'interchange', 'surcharge' and 'fees' while I was there. I feel qualified to share a few words for the wise.

In 2006, Christmas and holiday shoppers are expected to spend $457.4 billion, according to the National Retail Federation. The Gift Card is expected to be the number two best seller behind clothing or apparel. According to the 2006 American Express Gift Card survey, 66% of shoppers plan to give a gift card this year, compared with 57% last year. Deloitte & Touche predict that consumers will buy 4.6 cards per person, compared with 3.9 last year. Chances are, in other words, there will be a gift card in your household come Christmas morning. You just might want to know the rules about spending or losing your gift card.

Gift cards from the major credit card issuers carry an assortment of fees. All continue to charge monthly "maintenance" or "dormancy" fees, ranging from $2 per month to $3, if the gift card isn't used within a certain period of time. All but American Express have expiration dates. It would be wise to look for and highlight that date before you slip the card in your wallet. Write yourself a note or put a reminder in your electronic calendar. Some gift cards can expire after 12 to 24 months if not used, which means the gift card is worthless if not used by that date. About 18 states have passed laws banning or limiting expiration dates on gift cards, but even so, nationwide, the value of unredeemed gift cards totaled over $2 billion last year alone.

But, the greatest drawback of gift cards has been the fees associated with them. On some cards, there are maintenance fees if the card isn't used after six months or a year. An issuance fee of $5 to $10 can also be added to the amount of the cost for the card's gift value. When a gift card includes a $10 issuance fee, then the fee is 20 percent of the actual gift value of a $50 gift card! There are fees for replacing a lost or stolen card. There is a fee to cut a check if the cardholder wants the balance refunded. There is a fee to check available funds. It would be wise to know the fees and limitations of the gift cards you receive.

You might also consider providing a disclosure with any gift cards that you give. Do you recall the old fashioned warning labels our grandmothers put on the packages shipped to our houses when we were young? Bright red marking pens with ink smell still potent upon arrival. Little sticky gold stars like our teacher's used for grading papers stuck all over the brown paper wrapper. Every square inch considered as each was placed strategically to catch our attention. Great pains were taken to assure that our eyes beheld and our minds captured the boldly scrawled and retraced lettering of the demand that we "Do Not Open Before Christmas".

Times have changed but I can guess. The bright red envelope arrives with the annual family Christmas card from grandma's house. We know because right their on the front of the envelope we see that familiar handwriting, coupled with the annual return address label sparkling with pre-printed poinsettias in the upper left hand corner and Grandma's name in gold lettering. We flip the envelope to open it and the back flap is sealed with an Easter Seal. But, behold! Something new has appeared to replace the age-old tradition. Scrawled across the entire surface of the envelope back, we read:

"WARNING - Open And Spend Quickly Or Pay the Price".

Published by Sharon Cohen

Having dabbled in multiple careers and innumerable hobbies, I have finally realized that my greatest earthly endeavor is that of being a wife. I am an helpmeet - from the Hebrew work "ezer" - meaning to sur...  View profile

  • Some gift cards even charge monthly fees retroactively back to the date of purchase.
  • Nationwide, the value of unredeemed gift cards totaled over $2 billion last year alone.
  • When replacing a lost or stolen gift card, you will need to provide a tracking number and copy of th
Some gift cards may not be used for purchases in a catalogue or on the merchant's Web site. Some cannot be sold to another individual or applied as a payment to a store credit card account or redeemed for cash.

11 Comments

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  • Judith Blakley12/19/2006

    This is why I only buy gift cards to specific stores and keep their value under twenty dollars... and I make sure I only buy gift cards for the stores my kids love to shop at... thus they are spent quickly and the kids are thrilled.

  • Judith Bierman12/14/2006

    Learned a lot from this one Sharon. I have never been a big purchaser of gift cards but after reading this will probably bypass them altogether. Personally I think people enjoy opening a gift with something other than a small piece of plastic in it.

  • Carrissa Larsen12/13/2006

    There's been a lot of gift card talk here in Maine. Maine is one of the few states that has barred all stores operating in Maine from attaching any fees to gift cards. Maine state law also declares that there can be bo experation on gift cards within the state, and if a store refuses to honor them, you can get the price of the gift card redeemed through the state department. It works out well for Maine state residents.

  • Candace Neudecker12/12/2006

    Timely info, Sharon. I've been seeing lots of new stories about this lately, too, and it will make me rethink the giving of gift cards.

  • Charlotte Kuchinsky12/12/2006

    Great info. I didn't know some of this stuff.

  • John Gugie12/10/2006

    Great info. I knew about some of these facts before but not all. I just leave you all with a question to ponder: "Whatever happened to cash in a 50c card?" :)

  • Donna Porter12/9/2006

    Great information and good writing despit the glitches. (I know how you feel). I live in Hallmark's World Headquarters area ... and wasn't aware of a lot of this.

  • Susan Corbett12/9/2006

    Great information. I've really started to dislike gift cards recently.

  • Kristen Miller12/8/2006

    All of these surcharges and fees are so ridiculous. Like it is SO TRYING to find the balance on your gift card. I mean, those people who answer the phones, it must be like torture! Clicking your mouse a few times to find someone's balance. Gosh, it's like modern day slavery! They HAVE to charge those fees!

    All sarcasm aside, this was great information.

  • Pat A12/7/2006

    In spite of the glitches you mention this was a wonderful word picture experience and I found my self tripping out on some turn of phrase and then laughing at another. I think I will endeavor to become a writer of encouraging comments. You shall receive your Shar!

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