How to Contact Straight Talk Customer Service
I figured it would only take a quick call to the Straight Talk customer service line to get the problem fixed. Little did I know that I was in for a day-long headache. I stayed on hold for over 3 hours listening to an endless loop of a recorded voice telling me that my call was important and someone would be with me in just a moment. I finally realized that I was never going to get through to customer service and reluctantly hung up the phone.
Next, I hopped online and for the next 4 hours chased down lead after lead trying to track down a way to get in touch with Straight Talk customer service. I emailed a Straight Talk customer service rep who had given his email address on Twitter. I posted on the Straight Talk Facebook page and chatted with other Straight Talk customers who were having similar problems and were just as frustrated as I was. Every time one of us found another tidbit of information relating to Straight Talk we would post it, but seemed to come up with nothing but dead ends.
Finally, someone posted the customer service phone number for TracFone, which is the company that owns Straight Talk. Within minutes, I had a customer service rep on the line and 10 minutes after that my phone was up and running again. As soon as people started posting their success with using the TracFone customer service line, others began to find help for their own phone issues as well.
I'm sure this won't be the last time that a customer has an issue with their Straight Talk phone. But next time, I will definitely be more prepared. If you are reading this article, chances are that you are currently having an issue with your Straight Talk phone as well. So here is all the contact information that I and other Straight Talk customers were able to dig up online. Hopefully these numbers will save you hours of time and keep you from losing your sanity.
Straight Talk customer service number: 1-877-430-2355
TracFone customer service number: 1-800-876-5733
TracFone after-hours customer service number: 1-800-867-7183
Straight Talk Twitter page: http://twitter.com/StraightTalkME
Straight Talk SuperCSR email: elombillo@tracfone.com (His name is Elston Lombillo)
Straight Talk Facebook page & discussion board: http://www.facebook.com/StraightTalkWireless
Published by Becky Fuentes
I live in the beautiful Pacific Northwest and have been writing online since 2006. I love writing product reviews, book reviews and hosting giveaways on my blog, ohmygoshbeck! If you're interested in having... View profile
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13 Comments
Post a CommentSent e-mail to elombillo@tracfone.com, based on an internet posting saying: "Hello Tracfone customer my name is Elston and I am a Tracfone Employee and I am here to assist anyone that is having a problem with their phones. you can contact me at 1.800.626.4883 ext 6107 or by email elombillo@tracfone.com." My e-mail asked if he could help or recommend someone who could. Reply was via boilerplate e-mail: ERD Management ERDManagement@tracfone.com to me:
show details 9:31 AM (39 minutes ago)
THIS IS AN AUTO-ACKNOWLEDGEMENT - PLEASE DO NOT RESPOND TO THIS EMAIL.
Thank you for contacting TracFone Wireless corporate office. We appreciate the opportunity to assist you. Your email has been forwarded to our Executive Resolution Team for processing. We expect to resolve your inquiry within 72 hours, although response times may vary. To ensure that you are able to receive email messages from us, please add the e-mail address "erdmanagement@tracfone.com" to your address book.
Thank you for your patience, while we respond to your inquiry.
TracFone Wireless, Inc.
Attempted to call TracFone customer service number, 800-876-5733. Recorded response at this number is "Thank you for calling card member services. To expedite your request, please send your written question to the address on the back of your statement. Goodbye." Click.
I 'VE HAD COUPLE "DROPPED CALLS" AND THEN I RAN OUT OF MINUTES ,SO I BOUGHT A NEW CARD, THEN THE NEXT WEEK THEY SAID I NO MONEY ON IT , I CALLED THE SUPERVISOR ,HE WAS A JERK, NOW I AM WITH ANOTHER NETWORK. STRAIGHT TALK. SUCKS
Does anybody knowh how to set up my voice mail? I have messages but they ask for a password,and I have no idea how to set it up.
I have had enough of this crap! I have been with straight talk for a long time 1 1/2 yrs I think if not longer. No big issues untill i bought a new phone to upgrade.. Well I geuss straight talk is based in the middle east NOT A ONE OF THEM CAN TALK it 's like hello my name is Peggy! All i want is to have my new phone switched over! please whats so freaking hard about this? I am gonna contact the BBB on this and get some answers what a bunch of dumb sh**heads!
I ordered a phone online from straight talk after my sister had recommended them. It was supposed to be free overnight delivery but instead it took me 4 days to get my phone. After recieving my phone it didn't work so I called them and they said they would send me a box out overnight. Well as you can guess it didn't come so after numerous calls to them and them telling me that the person I toalked to had been wrong it would take 4-5 buisness days I was very mad. I called back after 5 days and they said it was shipped that day and would recieve it the next day. I thought this was funny after being told it would not be shipped overnight. Well I got the box the following day and they told me that I would ship it back to them and they would ship me a new phone overnight. Well I tracked the phone by fedex and they recieved it and now having waited another 2 days I try to call them and I can not get an answer. SO BEWARE if you order from them because you could be in for a long ride!!
I have a college degree and certainly understand the ENGLISH LANGUAGE, but booklet of instructions given with the straight talk phones do not give precise instructions on programing the phone adequately. I cannot list or input phone numbers in the phones' memory. I can enter one number , but when trying to enter another oone ,I cannot do it. I've tried several methods , to no avail. When trying to reach customer service I 've gotton the same stupid answers that most other callers have gotten, "call back at another time." B S !!!
Thank you so much!!! This happened to me and I could not get a hold of anyone to actually talk to!!
Thank you for posting :)
You can always call customer service but you can use there facebook page, they have representatives that answer questions and help resolve your issues on facebook which is awesome.
I want a casio Gzone cell phone. I would like to know if I can hook strait talk service to it, without leaving the service for another service just for the phone.