How to Fill Out the Old Navy Survey for a Coupon

If you shop at Old Navy a lot, chances are you've received a survey invitation along with your receipt. If you take the Old Navy survey, you receive a coupon for 10 percent off your next purchase.

How do you get the Old Navy survey invitation?

Old Navy survey invitations are given randomly at time of checkout. After your receipt is printed, a survey sometimes prints out as well. You can even receive an Old Navy survey request when you're making a return or exchange. If the survey invitation does not print along with your receipt, then you were not randomly chosen to take the survey.

How do I take the Old Navy survey?

Once you're in front of your computer, log on to the website printed on the receipt. You'll need the following information from your receipt to proceed with the survey: store number, transaction number, register number, date and time. While taking the survey, you'll be asked questions about the types of items you shopped for, the helpfulness of store personnel, organization of the store, selection of items and so on. You'll also be asked basic demographic details: your age, gender, income and number of people living in your household. Most of the questions about the Old Navy store are based on a 10-point scale, with 10 being the best and 1 being the worst.

At the end of the survey, you'll have the chance to enter any other details about your shopping experience that you want store management to know about. This is a good opportunity to bring up any problems you encountered or any sales associate that you found extremely helpful (or unhelpful) during your visit.

Finally, you'll be directed to a page with the coupon code. Make sure to have a pen and the survey slip handy, as you'll need to write down the correct code to receive your 10 percent off. Once you've written down the secret code, your discount is now ready for redemption at any Old Navy store. This coupon code is only for use in the stores, it cannot be used online.

How are my responses used?

Old Navy stores take the customer service surveys very seriously. Stores want to receive 9 or 10 in each category. In the market research industry, anything short of a 9 or 10 is undesirable. This applies to most market research surveys, not just the Old Navy one. Rate the questions accordingly -- just keep in mind that if you really did have an excellent experience, rate it as such. Likewise, if you had an average or horrible experience, please note that on the survey.

How do I redeem the Old Navy coupon code?

Simply shop at any Old Navy store and present your survey slip with the code written on it to the cashier; the cashier will take 10 percent off your purchase. Enjoy!