How I Got the Best From My Employees

As a long time manager, my primary task was always to maximize the potential of those working under me. I've managed entire departments in the corporate world as well as small groups when I ran my own businesses. I have found there are some common techniques that can help other managers get more from their team, while moving everyone forward.

It typically happens in pro sports. The team loses because one member fumbles, literally or figuratively. Teamwork is absolutely critical in the Armed Forces. When one soldier fails in their responsibilities someone gets hurt or worse. It's the same in the workplace and employees need to think and act as a team.

When I managed a creative division of Prudential Financial, Inc., our biggest problem wasn't dealing with another team nor an enemy. It was doing our job right and meeting deadlines. However, just like in the sports park or battlefield, when one person on my team failed to get the job done, we all lost. Whether it was missing a deadline to get a sales promotion campaign started or turning out unprofessional advertising, we all looked bad.

I spent more than a quarter century heading a team of more than 30 creative individuals. I believe I have suggestions that may help other bosses and team leaders to cope with the usual problems, as well as that one character who always seems to be holding everyone else back.

Training
As in professional sports and the military, proper instructions and practice are vital to any business operation. You need to make sure everyone on your team has the necessary skills to do the job and do it right. Be extra observant of any member who may be doing sub-par work.

Updating
The same analogy applies to constant improvements. Especially when your work involves considerable technology, you and everyone on your team needs to be brought up to date on new and improved machinery, tools, computer, software and other equipment. Periodic testing and dry runs will bring everyone up to speed.

Conduct Frequent Reviews
My team had to produce new sales presentations and advertising materials four times a year. We had to review what our competitors were doing, as well as the ongoing effectiveness of our own work. To compete in the marketplace, we had to improve with each campaign. I met with team members frequently, and expected each to offer new suggestions to improve our work.

Address Problems Immediately
A leader must deal promptly and effectively with potential problems within the team. When a member isn't performing adequately, the leader must let that person know the status and your concerns. To be most effective, it should be a one-on-one session behind closed doors. Specific instances of poor performance must be pointed out. The session should conclude with a clear warning that there must be improvement.

Don't Be Afraid to Terminate
One of the most difficult duties of a team leader is to terminate an employee. After the first warning, if appropriate, another closed-door meeting may improve the person's performance. The leader must then be very specific, and the employee should clearly know why and when termination will occur. After it happens, the leader must meet with other members and quickly reestablish their morale and motivation.

The most effective ways to get the best out of your employees is to be a leader by example, expect the best from them and get the job done right and on time.

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