How to Get Great Secret Shop Scores

If you are a manager at any store, you know that it is very important that you run a very tight ship. Your whole store's reputation is on the line. Everyone is looking at you. Even the customers are checking you out to make sure that you are doing a great job. There are certain customers that you need to watch out for. These customers poke around and go over every detail of your store. These customers are called secret shoppers. In this article, I want to explain to you how you can get great secret shops no matter what your profession.

What are Secret Shops

Secret shops are evaluations sent by your corporate office to your store which are done by regular people. You never know when the secret shopper has visited your store until you have received your report. A secret shopper evaluates everything. The have a list provided by the corporate office of all of the procedures that are supposed to be followed in your store. Most secret shops are done by women and stay at home moms. It is very critical that you pass your secret shops or it could very well mean your job.

How To Pass Secret Shops

One of the very first things you can do to pass all of your secret shops is to let all of your employees know that you have secret shoppers that come in the store. There is no shame in letting them know that you are trying to get a great score and that they can help out just by following proper store procedures. The second thing you should do is make sure that everyone in your store are doing the proper procedures. This can be a hard task sometimes, but it's your job to make sure that your store's standard is maintained by all of the employees. A third thing you can do is show all managers and employees your old shop evaluations. This will help them see what areas you are weak in and see exactly what you need to work on so that your scores can go up. This also serves as a checklist so that you can know exactly what the shopper is looking for.

As stated before, secret shops are very important to your store, so make sure that you are following protocol at your stores. Use the tips that I have outlined above and I promise you will see great scores or improvement on your existing scores.