How to Get the Most Out of Customer Service

Ok first off in this section I will tell you a lot of tricks and tips, about getting the best Customer Care you can get and even more, but a lot of this is just common manners. If you're nice and not like Gary Coleman of the phone then you would probably get perfect customer care in the first place.

All right, before I go on you all need to know from Technician all the way to a lonely bag boy at the super market, WE ARE NOT HERE TO SERVE YOUR ASS, WE ARE HERE TO HELP! (It might be people out there right now reading this and laughing about it, but really this is a big problem) Customers call in and think that they can speak and say what ever they want to the person that is trying to help them...not a good thing, and I'll tell you why. Okay you called in Mad about something not working right, true it is my job to TRY to fix it, yes I mean TRY... I will get paid, and get a "good job" and a pat on the back as long as my supervisor hears me trying.

Now there are Technicians and other Customer Care Reps that will decide if they are going to help you as soon as you say hello, and really can you blame them, hell if you call in while I'm in the middle of my online Tetris game or solitaire...or minesweeper I'll be pretty mad, lol now your mad and I'm mad; now in this situation nothing is going to get fixed. Oh if you were wondering, YES! , while your going crazy over what ever the problem is, Most Reps or Techs and even Customer Care Reps ( I'M TALKING ABOUT ALL JOBS THAT HAVE ANY KIND OF CUSTOMER SERVICE) are A.) Really trying to do everything they can to help. B.) Trying to find a way to make you hang up or looking for someone else to take the call, or C.) Not even paying attention in the first place, and is waiting for the perfect time to "ACCIDENTLY" let their finger slip and disconnect you.

Now these are the things you can do to keep bad stuff like B.) And C.) away from you

1.) Speak clearly, if you call in and sound like to ass cheeks clapping together I will hang up on you myself and just deal with the problems of being fired.

2.) Don't have someone talking for you; if it's your problem don't have someone else talking for you.

3.) If information is ask of you just give the answer, 90% of the time people that are dealing with accounts AREADY HAVE ALL of you information, and the only reason they are asking you is to make sure nobody else gets in your account...you know EX-girl/boy friend...yeah you didn't think about that huh.

4.) Calling in with a very calm head will get you very far, because if you call in any other way and your not civil; you will find yourself on hold listening to the worst hold music of your life.

5.) Don't lie about what was said during the phone call, everything you said has and will be recorded.

6.) Asking for a supervisor, most of the time will do you no good. The supervisor is just going to get on the phone a give you the same thing the Rep, Tech or Customer Care agent gave you, but he's going to say it in a way to make you feel like you won the battle.

7.) Don't do prank calls, we have equipment that can see pass what ever block number you have, if your calling us, we can see your number.

8.) If you don't like the person you're talking to, just say "thank you for your time" and get off the phone with them, and then just call back. There are very big chances you will get a totally different person, someone that might know what their doing (that's only if your Rep, Tech or Customer Care agent is a bleed idiot)

9.) Know what time to call, I mean really don't call me up wanting me to give you your whole run down of your monthly bill in 3 minutes, because you have to get to a meeting.

10.) And last JUST HAVE patience, if your cool with us we will be cool with you.

And there you are, the tricks and tips of the trade. By following this you should never have a problem. And if you do...then you're probably talking to me LoL.

I'm Boxer telling you, if you haven't tried it, then try it... duh.