How T-Mobile Scammed Me

I signed up with T-Mobile in August for the Even More Plus 500 Talk plan. The plan cost $29.99 a month. It included 500 anytime minutes and unlimited nights and weekends. The bill was about $36 a month with taxes and fees.

I found a better deal with Metro PCS. It was unlimited talk and text for $40. This price included taxes and fees.

I decided to switch. Before switching, I called T-Mobile and specifically asked them if I would be charged a full bill or prorated bill for switching providers. They told me that I'd have to pay a prorated bill for switching.

I switched providers in November. During the cycle my phone was on 3 days. Then I got my bill from T-Mobile. I was charged $1 per day for the first two days. For the 3^rd day they charged me $27.99.

I talked to a customer service representative. First she tried to make it sound like I was making a "partial" payment. I pointed out to her that although the bill said partial I was being charged the full amount. We talked for a bit, and she was trying to confuse me. It took me a while before I got her to flat out admit I was being charged full price for 3 days. She said since I switched providers I would be charged for the full month. I told her about my talk with the previous customer service representative, and she said "sorry but you must pay the charges.

The icing on the cake is that the 3^rd day (that I am charged $27.99 for) the phone was only on a couple hours before I switched providers.

I do not recommend T-Mobile to anyone. They have bad customer service. Not only is the customer service unaware of the policies, but they're rude.

I feel scammed of my money. If they had been honest about how much I would have to pay, then I would have kept them as a carrier until the end of the cycle. Now I am paying two full bills for the month of November-one with my current provider and another with T-Mobile.

I feel cheated, and I can't even fight back. I'm one person. They're a big company with billions of dollars--I will lose. I dislike feeling this way. I don't think I will have a cell phone again.