Hughes Net Offers Restore Tokens to Speed Up Your Internet!
They Ought to Tell Me These Things...
I admit I am not the smartest person when it comes to computers and internet link ups. I have a home page with Hughes Net, and I see the customer service tabs and Hughes Net tools tabs all the time. That doesn't mean I know what they are for!
Apparently, under the Fair Use Policy, Hughes Net allows their customers a certain amount of download per month. I have the Hughes Net HN7000S package. It states that I am allowed 200MB of download per month. Gee, nobody told me that! When I exceed that amount, I still have Internet access, but downloads slow way down and sometimes just freeze up.
I found all of this out quite by accident. Hughes Net certainly didn't point it out, so I just continued to blame my computer. I had someone come over and check my computer out for viruses, spy ware and junk because it was so slow I was threatening to throw it out the window. He downloaded a couple of cleaning utilities, and it did take awhile to clean out all of my computer clutter. There are 3 computers in my house, so he did them all while he was here. Yeah, lots of downloading!
My computer had a clean bill of health from the inside out, but we got kicked off line so to speak and it just sat there not wanting to load anything. The other two did the same. We joked that we had "broken the internet" and gave up. We even figured there was a lot of traffic getting on at this time of night. He asked if I had a usage limit. No, as far as I knew, I had unlimited service for one monthly fee.
The next day, I had articles to write and a computer that just would not cooperate when I tried to get on the sites I needed to be on. In desperation I went to the Hughes Net customer care page. I saw something about Restore Tokens. What's a Restore Token, I wondered. Curiosity got the best of me, so I clicked on it.
I read about how too many downloads during the month exceeds the "Fair Usage" Policy. Hughes Net stated that they wanted to be fair to all their customers, so if you had exceeded your Fair Usage you could have 1 Free Restore Token per month. If you exceeded it again, causing your computer to slow down, you could purchase more tokens at $5.00 per token. You can pay by credit card at the time, or it can be added to your bill.
I have had Hughes Net for over two years now, and didn't know anything about this sort of stuff. You might think it is my fault for not knowing more about my own internet set up. I bet there are many out there that haven't a clue, except that you click on an icon and the internet pops up. Some of us are not part of the "Geek Squad" group from Best Buy or anything close to it!
I clicked on the Restore Token and accepted the complimentary one. I had to type in my SAN# and my Zip Code. First, I had to go find my SAN#, I don't know what it is, but I followed some pretty simple directions on how to find it. Actually, I found all kinds of amazing stuff in the Customer Care Tools!
My little Restore Token worked like magic! One simple click and you would have thought my computer was turbo charged! It is flipping through pages and loading stuff faster than I can type them in. I was amazed, and felt kind of silly that I didn't know this before. But, seriously, how many of us read all of the junk that loads on our Internet Providers Home Page?
Some of you more Internet savvy people will probably get a chuckle out of this article. That's okay, I am glad to give you an entertaining read. Other folks, like me, may benefit from my article, and say, "Hey, I wonder if that is what's wrong with my computer!" I don't know about other internet providers, but if you have Hughes Net, it just might be!
I am sure I am not the only person who had no idea about download limits. I pay a pretty hefty monthly service charge for what I was told was "Unlimited" internet service. I guess I just assumed that included downloads too. Then again, you know what they say when people "assume" something....
Published by Donna Thacker - Featured Contributor in Lifestyle
Donna is an award- winning fiction author, recently published with Twin Trinity Media. While she enjoys writing fiction, Donna also has a knack for writing informative articles that show her knowledge and p... View profile
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17 Comments
Post a Commentjust to play devil's advocate for a minute--I have had Hughes Net for my internet connection for about a year now and I have not had any problems with the service.The customer is allowed 200 mbs per 24 hours not per month(depends on your package on how much per 24 hours) if any one has Hughes Net you can monitor your usage by getting a small program from Hughes Net home page that will tell you how much usage you have left and when it will refill.Once your usage has reached the limit you will be dropped to dial up speeds until the 24 hour refill.If you are experiences no service it maybe that your dish is out of line and needs to be tweaked to bring it back to speed or the weather maybe interfering with the signal. The signal is dependent on the weather where you live and also the weather where the gateway is located.My download speeds have been 2.8 mb per second consistently no matter the time of day or night.Hughes Net recently started to allow users to bank their usage up to 500 mb.
I think Hughes is a rip off. No one said anything about a limit and I'm paying three times more than dial up just to have it revert to slow because of other peoples usage.
There is also a tool to download called the Hughesnet status meter, that will tell you how close you are to your daily allowance. Downloding is more than what you think.. It depends on the sites you use. I use it during the day until it is at about % left, and then use at night, since it is unlimited. :0) Haven't had any slow speeds or problems since I understand.
Also your internet service is unlimited from 2-7 EST but yes i did the EXACT same thing as you but i did actually go buy a new computer :P
I have Hughes Net and the very first day I exceeded the limit. So I called customer support and asked why my internet was going so slow. They said the speed was turned all the way down and they were sorry. So about a month later it happened to me again. I got back on the internet the next day and was fine. I went to customer support and they said nothing about restrictions, i then searched google and it said something about FAP (A bunch of crap). Also the "restore tokens" you can only accumulate 3 of them because i have had it for over 2 1/2 years and not used one scene yesterday. Bottom line Hughes Net good when can use otherwise a real big let down.
Hughesnet now charges $10.50 for the restore tokens. I would never use the words "turbo charged" in relation to Hughesnet speeds. I so look forward to the day we can get DSL or Cable and cancel Hughesnet.
We have Wildblue and I would not recommend it to anyone. They change the rules midstream. And they slow you down for a week. Avoid them as well. We will be going back to dial-up. Sure its slower but it works.
I'm not laughing at your ignorance at all. I just think it's a shame that you and others do not read the terms of your services.
You are ultimately cheating yourself. Possibly even setting yourself up to be conned by unscrupulous "anti-virus" services (not that anyone in that racket has much in the way of scruples) telling you that your internet problems are related to viruses, registry errors, or somesuch.
I'm currently on the WildBlue Satellite internet service, and considering switching to HughesNet. One of the reasons is that HughesNet's transfer limits are daily, rather than monthly -- so you'll not be throttled for more than 24 hours if you do break the limit. You also have an unlimited "download zone" in the early morning that does not affect your daily transfer limit, and that is unaffected by any FAP violation. Plus, the only limit you face on uploading is speed (while WildBlue's top package has a monthly upload limit of 5000MB).
At the moment I'm not sure HughesNet has eno
I feel your pain I ran into the same problem.
If you live out in the country in a small town like I do you don't have much choice..There is no cable out here and the phone lines are old and outdated ..The article was a bit wrong though you are allowed (for us 300mb) per day not per month..It just depends on what plan you purchase. I love our hughes net .It's pricey but it sure beats waiting for a half an hour for something to download,or getting bumped offline every 5 minutes because the lady down the road wants to make a phone call.