In a report by allbusiness.com, June 2002. A lady becomes distraught In an effort to find her brand hair care product, and ends up scurrying out of the store, leaving comments that the African American products were in the back. No where near the hair care product aisle.
But wait! Before we jump the gun, is it merely a coincidence? Nah! Big businesses do not bet their money blindly on chance. Instead they strategically market and perform tedious market research. So maybe it's just that. A marketing scheme, where products that do not produce satisfying revenue gets placed about the store in accordance to popularity. The most popular being in the front.
In my own personal experience at a RiteAid drug store in Greenville, S.C. a friend and I searched for an African-American type, hair care product. Naturally looking down aisle 7(hair care products) we would not find his brand. In the very next aisle was a continuation of hair care products, amongst other things. We were sure we'd find it here. However, our searching led us to no avail. Finally, after scanning through the remaining aisles
Alas. In a very segregated section, in the back of the last aisle, across cosmetics, sat the brand we were in search for.
Such a mistake, I thought to myself, that the stock boy would mistakenly and even carelessly misplace this product. In fact all African American hair care products come to mention. Approaching the register with our buy, I kindly greet the attendant and then ask a question. "Sir, I just wanted to inform you that this hair care product was found in the wrong section" with a slur and half smile , I informed him that his stock boy may have had a rough night last night. Instead of a 'not expected' apology, the cashier exclaimed, "Oh! Well, it's not in the wrong place. It goes there where we keep the relaxers"
Now what relevance did that reply have to my question. "Where the relaxers are!. But that is a hair care product as well." "Yeah! Well, that's how it's done according to the plan-o-gram." To myself, I'm thinking this guy knew from the first question where I was getting at. So to give me those responses set an ugly tone with me and retail drug stores. Or any other businesses with practices as such.
I suppose when and if I ever get to talk with those drug store CEOs, I can ask them to clarify the misunderstanding for me, because I refuse to believe that this thing they're doing is all for the right reasons.... "Right?"
Published by Jay-Jamar
Originally from Brooklyn, N.Y., but has been in S.C. for some years now. The adjustment was fierce in the beginning. Here, however is where I cultivated my interaction with people. Sure NYC is filled with di... View profile
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3 Comments
Post a CommentAppreciate your input Ben. I found it funny and saddening at the same time when I was in that store. I also find those statistics fascinating.
And I was the student government president at my college, had to sit in a bunch of boring meetings going through boring reports with administrators and everything. I found out our school had 3 black professors out of about 350. Tell me how come I can go down to the jail and it's about 80% African-American, but when I go to school it's less than 1%? Anybody that tells me racism doesn't exist anymore, that's somebody that had the wool pulled over their eyes if you ask me. The only problem is that unlike in the 60s, now it's not ok with most people to talk about it anymore.
I know this might be controversial coming from a white man, but I thought this was a great article. A buddy and I were just talking the other day about a store here that keeps all its African-American hair care products in another location and labels it "ethnic hair care." Oh ok, so you guys aren't discriminating, it's alright because you moved all non-white people back here and not just African-Americans, right? Which is ridiculous anyway but the fact is it's not like they had any Arab or Chinese hair care products in there. It's interesting to see that this phenomenon of product segregation is going on in other places.