Japanese Business Etiquette

I recently had the honor of spending three weeks in the beautiful land of the rising sun. Experiencing a new and different culture so distant from my own was not only rewarding but enlightening as well. One will find that the Japanese culture, in my opinion, is one that prides itself on politeness, respect, and formal rituals. Japan is a place rich with history and tradition in everyday living as well as the business environment. In conducting business, traditional practices are very much at the forefront of business and individuals should take the time to research, learn, and appreciate a very different way of conducting business.

Bring plenty of Business Cards- In Japan, business cards are essential. Even children will collect them from you if the opportunity exists. Do not, under any circumstances, forget your business cards. Upon the first business meeting, you will be expected to present your business card (known as meishi) to all other business persons. Cards should be held with both hands and presented to the business person with the information facing the recipient. Likewise, you should receive their meishi with both hands and pay close attention to it. In fact, take a while to actually read the card and thank them for giving it to you.

Say you're Sorry- It is quite alright to openly apologize for any mistake that you make. In fact, it will probably be looked upon more favorable if you are quick to accept responsibility and apologize.

Respect your Counterparts- You should speak and address all business colleagues in their sir names. Do not call anyone by their first name. Mr. and Mrs. are appropriate and adding "san" to the last name will demonstrate a high level of respect. In most instances, you will also bow. Be prepared to bow and definitely return a bow if you receive one first. Handshakes do take place, but in Japan bowing is customary.

Watch what you Say- Do not praise one individual in front of the group. You might think that you are doing the person a favor, but you are probably causing embarrassment to the individual. The group is more important than the individual in Japan. Always direct your praise to the entire group and avoid singling someone out.

Kick off the Shoes- In some traditional settings or homes of Japanese business people, be prepared to take off your shoes. Always carry a clean pair of slippers with you just for this purpose. Several upscale restaurants will also require the removal of shoes. The removal of shoes is not only traditional but promotes cleanliness as well.

Have Gifts Handy- It is a good idea to bring along special gifts from home. Gifts that seem to garner the most satisfaction are things unique to your hometown and home country. Make sure that all gifts presented are given with both hands and gift wrapped. A wrapped gift shows that you have taken the time and care to think about the recipient in an important way.