Kindle 3 Continues to Freeze: Amazon Jumps to Help

I have owned the Kindle 3 for almost 72 hours. During that time, the ereader has frozen on me six times. It doesn't like it when I try to move books into the collections that I've set up. I posted about this on the Amazon site, along with the remedy to get it unstuck.

Not only did I receive comments from other users who complained about the same thing, but I received three calls from different customer service agents from Amazon yesterday. They said that they were reading through the reviews for the Kindle 3 and saw that I was having a problem with my Kindle.

I told them what was happening but they don't have an answer yet as to why the Kindle keeps freezing. They promised me that they would monitor my ereader and talk to the software developer. At one point they suggested that I return it for an exchange. I just might do that. These guys were great, by the way. Very helpful and concerned about my experience with the ereader.

In the meantime, I read one book on the Kindle 3 this weekend and have to say that I enjoyed the experience despite the glitch. Customer Service is supposed to call me back today or tomorrow. We'll see what the software developer has to say.