Learning How to Listen for Better Performance on the Job

When most of us think of our on-the-job communication skills, we think of how we say what we mean and use our verbal skills to influence coworkers, clients and others. While knowing how to speak eloquently IS important on the job, when it comes to stellar work performance, it is just as important to learn how to be a good listener. Learning how to listen well may improve your performance and make you a more valuable employee.

Instead of focusing on how you can tell others in the workplace what to do or how to do it, consider how learning to be a good listener can improve the work environment and performance levels. For example, if you are able to not only hear the words that a supervisor might be saying, but to truly understand what is being expected of you and where the supervisor is coming from, it is going to save everyone time and possible conflict. Let your supervisor know you hear what she or he has said by repeating what has been said. Paraphrase it in your own words but repeat back the "meat" of the conversation to let the other person know that you have heard it (and to get it more solidified in your own mind.)

Watch out for interrupting or assuming that you know what will be said. This habit can get you into trouble. If you are talking or interrupting, you are likely NOT hearing what is actually being said. Allow the other person to express him or herself fully before you let them know that you have heard what they have said.

Consider your body language and how you move and stand when others are speaking in the work environment. If possible turn to face the speaker or move closer with an open body frame'"if you do not look up from your work, or do not turn toward the speaker, you are sending the message that you are NOT listening or paying attention. Keep in mind that your body language and how you stand and move sends a message also as to how well you can listen and hear what others have to say.

Finally, try not to rush people who are speaking, but allow them the time to say what they need to. Listening means giving people the time and space to get their point across before you let them know that they have been heard. By working on your listening skills at work, you may find your work relationships improve along with overall performance.