McDonald's Shrek Glass Recall Refund Information
$3 Refund Offered for Shrek Glasses
Take recalled Shrek Forever After Glasses Back to McDonald's
Beginning Wednesday, June 9, consumers who purchased the recalled Shrek glasses can take them to any McDonald's to claim a $3 refund. According to McDonald's website at Mcdonalds.com/glasses, returns can be made by bringing the affected glassware inside any McDonald's and asking for a refund. This means that you will not be able to drive through to get reimbursed. Once inside, the consumer will be provided with a short refund request form and given their refund. No receipt for purchase will be required. These glasses originally retailed for $1.99, so the consumer actually receives $1.00 more than the purchase price back as compensation.
Canadian Shrek Glass Recall Refund Instructions
North of the border, Canadians were also included in the Shrek glass recall. Canada's Consumer Product Safety issued a recall last Friday after the CPSC here in the U.S. issued theirs. On June 7, McDonald's Canada's website listed refund instructions for Canadians, which nearly mirrored those listed for the U.S. The glassware meets Health Canada's standards for cadmium and is being recalled as a precautionary measure. Canadian consumers can return their glassware for a refund, though the amount was not stated. Approximately 1.4 million glasses were sold in Canada.
Interesting to note
Consumers were instructed to immediately discontinue use of the recalled Shrek glasses and to await return instructions, while cadmium dangers were widely reported in the media. I was a bit surprised that return instructions on the McDonalds.com/glasses site contained just a brief paragraph instructing consumers to simply take their glasses in to request a refund. Considering that McDonald's serves food, I was expecting to be instructed to wrap the glass up and to seal it in a Ziploc bag or paper bag for return. Do we really want employees at the counter grabbing our fries after just having handled our returned Shrek glassware?
Sources:
McDonald's Canada
http://mcdonalds.com/glasses
CPSC recall announcement
CBC: Shrek glasses recall extends to Canada, retrieved June 8, 2010
Published by Carly Hart
One of AC's Top 1000 Content Producers, Carly Hart's interests include news, politics, parenting, frugal living and consumer related issues. A Featured Contributor in the Shopping and Fashion category, she... View profile
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8 Comments
Post a CommentThose who design these glass clearly knew what they were doing...
Here's what I would do: Direct them to Mcdonalds.com/glasses. The Shrek recall is still listed on their main site. It does not give an end date. However, I can tell you that the flyer was dated to hang up at McDonalds' until the end of October. My McDonalds had one in their drive thru window. It could just be a case of most people returning them in June after the recall and employees hired after the rush to return not having any experience with returns. I hang my head in shame here - I forgot to return mine since I typically don't eat at McDonalds due to food allergies. Please also see their FAQ page: http://www.aboutmcdonalds.com/mcd/our_company/mcd_faq/shrek_glasses_recall.html#1
I went to two McDonald's locations today and they did not know anything about the recall. I called McDonald's corporate headquarters and did not get any satisfaction about returning the glasses. What can you tell me about the recall and returning the glasses?
Thanks for the info!
I just went to a McD with my girlfriend and we returned two glasses. Simple process for the consumer, but a shame something so dangerous got out on the market.
S.P. : Not at all. These glasses were made in the USA in NJ.
LET ME GUESS, THE GLASSES WERE MADE IN CHINA???
If only refunding compromised health were as simple as sending people a couple of dollars. I hope BP doesn't get off this easily.