My Experience with Meow Mix

And Their Customer Service Department

Chen Salis
My 7 month old kitten is not a picky eater. We have given him the pet name of Garbage Guts because he will literally eat anything he can get a hold of. He eats pineapple, dog food, potato chips, apples, bananas, lettuce and the list goes on and on of what little garbage guts will eat.

I always purchase Meow Mix kitten food for him, and the last time I bought this specific food, he absolutely was not interested. This caused great concern for me. I have never seen him turn down any food, cat or human, or canine for that matter. I was just about to call our regular veterinarian, and then I saw little Garbage Guts dive into a bowl of dog food.

This discovery that he was not losing his insanely healthy appetite lead me to give the folks at Meow Mix a call to discuss the situation. There had to be something wrong with that bag of Meow Mix kitten food, or else he would have happily ate it without a second thought.

I was so happy with the experience of calling Meow Mix, that I felt I had to write a review about not only their product, but also their wonderful customer service team. As I explained the situation to the nice woman who took my call she said that the company was always glad to hear about things like this, and she would direct my comments to their quality control department. She also informed me that Meow Mix guarantees freshness until the date on the package and I would receive a replacement coupon in the mail. I did not need to hold onto the food in question.

I was pleased with how polite, knowledgeable and courteous the customer service representative was. I received my coupon within ten days, good for a free bag of food.

We have avoided the Meow Mix Kitten food for now, until we are sure a different batch is on the shelves at our local grocery store. Garbage Guts has been thoroughly enjoying Meow Mix Seafood Medley in the meantime.

Meow Mix brand cat food is a good brand for the average cat. It is affordable, it is nutritionally complete, and my cat loves it. Asides from that, the quality of customer care you will receive is amazing and my experience definitely insures I will continue to purchase this brand of cat food. I would recommend the Meow Mix brand of cat food to any other cat owner. Meow Mix makes a product they stand behind with a guarantee.

Published by Chen Salis

World traveler,  View profile

1 Comments

Post a Comment
  • judy wyman10/17/2010

    I would like to know why this brand of cat food sell cat food that gives a cat an uriney infection. I have a 250.00 dollar bill from the veterainty and she saids that alley cat is not healthy for cats. My black cat has to be on liquid meds untill the 28th of this month.It was a good thing that I caught it when I did and he is not out of the woods yet,you said that you are a company that cares about cats,then why don't you nake your cats more healthy for cats,so we as owners don't have to worry about this,or is this so call careing about cats just a smokescreen to make money.

To comment, please sign in to your Yahoo! account, or sign up for a new account.