Panasonic 1.2 Cu. Ft. Inverter Microwave Oven Breaks Down

Laura Hickey
Imagine going from a 800 watt microwave to 1300 watt microwave. Food cooks more even and faster. Great for those who often times are eating a TV dinner or heating up leftovers. I had purchased a Panasonic 1.2 cu. ft. Inverter Microwave Oven. I was excited! The first item I had the microwave cook was popcorn. It had a conveniently popcorn button that claim to make perfect popcorn. I watched it carefully and it had 2 full minutes left before I had to stop it. It was beginning to burn and there was no way I was going to wait any longer to pull the popcorn out. I had decided from now on to not use the popcorn button. The next item I used was to make some tea. I used the quick minute button and it did alright. It has 10 power levels for cooking. When I was heating up frozen potato it was evenly cooked, something I had had trouble before with other microwaves.

You can't see your food as it's in the microwave. Why? Because there's no light when the microwave is in use. Only when you open the microwave can you see the food. Seems silly since you can't tell if your food is bubbling over or not. As time went on my food was okay, as long as I kept my eye on it. Until 3 months into having the microwave something bad started to happen. I was heating up some food for dinner when the microwave stopped in mid heating up of the one minute it was supposed to be in there for. Confused I cleared the time and put it on again for the quick minute button. It stopped once again. I removed the food and realized that it was heated at all. I unplugged it and the next day hoped it would be okay. But it wasn't. It had some weird smell and it wouldn't heat anything for any amount of time.

Since I was under warranty I called Panasonic customer service line and they told me a place to get it fixed for free. I was told to bring it to them. I waited a week, then 2 weeks and was told that it was a major problem. When I went into the store just to browse other microwaves a sales women told me that others who had bought the same Panasonic microwave had the same problem with theirs. I later found out that many all over had to get their fixed. I was relieved it wasn't something I had done. Overall I wasn't happy with this product. Not only because it's missing some elements but because they knew in the store the product had a problem to begin with and still sold the item which resulted in customers having to get fixed in less than half a year. Hopefully Panasonic has fixed their microwaves for the future but I think for now I'll stick to another brand. This product costs around $75.00 give or take.

Published by Laura Hickey

I wrote the children's book Mysterious Chills and Thrills that contains 10 short stories of the paranormal adventures for kids ages 6 and up. Read excerpts, reviews and order the book at http://authorlaurahi...  View profile

43 Comments

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  • same here1/13/2011

    Had mine for 4 years, but today it started having the same smoky issues... Out she goes... not another Pana for me.

  • Lisa11/4/2010

    What a shame, they used to be a good company.

  • Marcia11/3/2010

    I've had a Panasonic Inverter microwave NN-SD768B for about two months. Regularly it simply cannot be made to turn on. Making certain all previous programs are cancelled, child-lock is off, it is plugged in (!), reading the instructions and followin gthem precisely,...it won't turn on. It will register the input, it beeps, push start and it counts down about two seconds, nothing comes on, then it the desplay goes back to the time. Today, nothing I do can make it start. No more Panasonic appliances for me...ever.

  • Kate10/11/2010

    Bought Panasonic Inverter 1200W in 2007 and it died tonight without warning when my husband was heating-up a slice of apple pie. Lots of blue smoke and a crackling sound! Needless to say the microwave is now garbage. Let's start making appliances that last - I'm so sick of replacing everything in my home every 2-3 years!

  • suzanne9/1/2010

    Well its the beginning for me, Sears came to check out my microwave NNSD297s Panasonic for the moment it will cost me 250.00 if a short in the panel has not affected the inverter if it has ill have to put up another 180.00!!! I dont understand how there can be a short! this is a plug in it should be grounded, anyways the short has fused the wires of the light so the light stays on all the time i can turn it off. So Ill probably finish with 500.00 in repair for a 699.99 microwave. tomorrow i will call Panasonic and see what they say!

  • croft4/27/2010

    I have the same problem. The start button does not work anymore - just 3 years after purchasing the microwave!!!I had another brand that worked for over 6years!!!

  • Jean M3/25/2010

    We bought the Panasonic NN-s255wf June 2007. It was service twice for Inverter issue and keypad/clock failure under warranty. Now it's failing again. Panasonic should look-up the lemmon laws. JUNK JUNK JUNK...

  • CraigT2/23/2010

    We've had our Panasonic Inverter microwave for approximately 2 years and it has performed pretty well over all -- till tonight. My wife put her dinner in to warm it up some more and got snapping, popping, a lot of smoke, and a burnt varnish smell that probably won't leave the kitchen for quite a while.

    I expect that 2+ years is past warranty for this thing but I would expect a "safe" failure rather than a flaming death!

  • Jay Javan2/11/2010

    My wife and i bought this panasonic inverter microwave from the TARGET store at Eagle Rock Plaza. We've only been using it for about a little over a year and now it won't let us press the START button for some reason; it stopped working!!! Clock works and some other buttons but if you want to warm foods in it, the START button won't be pressed at all. I've always a Panasonic brand lover. But after this one, I would think about it twice and maybe never again to trust to buy Panasonic anymore; if they are not going to do something about it! If anybody knows about this kind of problems please let us know by writing in this comments also....Thanks!!!

  • Darren12/27/2009

    I've found Panasonic stuff to be pretty reasonable, far more reasonable than some of the cheap "own-name" brands like Durabrand/Technika/etc, or even Sony. We've had a Panasonic oven for about 5 years now and that was ex-catalogue grade B stock off eBay. Up to now it's been a fine oven, until it's fuse went recently, but then again after having 5 years out of it at £50 it's certainly been worth the money (that's £10 per year, we could have bought a cheap £20 one which we'd be lucky if we got a year out of). We also have a Panasonic DVD recorder and have had that for nearly 3 years now it still works perfect. Prior to that we had a Sony, thinking Sony were the best we now wont touch Sony rubbish with a 10 ft barge pole. Our Sony DVD recorder lasted about 3 months. After which it broke, we tried to get in touch with the shop, that had shut down, we then contact Sony customer service as in the manual, only to be told that Sony don't support that model as it's actually

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