Protecting Fast Food Workers from a Manager's Abuse

Although fast food restaurants are supposed to provide a family-friendly atmosphere, it is unfortunately easy to notice fast food workers being on the receiving end of a manager's abuse.

Certainly, everyone has bad days, but when a manager yells at a worker, telling them they are stealing from the company by taking too long on a break, the whole atmosphere of the fast food restaurant deteriorates, along with your enthusiasm for ever going back there.

In protecting fast food workers from a manager's abuse, then, you hold the upper hand because of the promise of a congenial atmosphere.

If this atmosphere is being adversely affected by an abusive manager, it it your right to take action.

Set an Example of Kindness

In protecting a fast food worker from a manager's abuse, the old "kill them with kindness" ploy is effective, especially when you think the manager is not aware of the hurt caused by his or her behavior.

If you were to point out the great qualities of the fast food worker to a manager who has just been abusive, this manager might take the hint that you were bothered by what just happened.

The goal is for your example of kindness to openly contradict the manager's behavior. In this, you are not actually criticizing the manager's abusive actions, only demonstrating the proper way to act.

Talk to Manager Directly

If the abusive manager doesn't take the hint regarding how disruptive their treatment toward a fast food worker is, you might have no choice but to speak to them directly.

Remember, it is your willingness to protect a fast food worker from a manager's abuse which makes this confrontation appropriate.

Your conversation with the abusive manager, for example, might include saying how much you've always enjoyed coming to the restaurant because of the promise of a friendly atmosphere.

But with the manager's recent attack on a fast food worker, how can you continue to come back? This is a simple, non-threatening argument that will hopefully get fast results.

In sum, you enjoy going to fast food restaurants because you are promised a congenial atmosphere.

When this is disrupted by a manager's abuse, however, you have the right to protect the fast food worker.

Your influence carries great weight, and you can protect the fast food worker indirectly, by setting an example of kindness, or directly, by discussing the issue with the manager.

Source: Personal Experience