Rent-A-Center in Shawnee, Oklahoma: A Review

I have been dealing with Rent-A-Center for many years now. I used to be a very satisfied customer, until I discovered that they are not the best rent to own store. I first started dealing with them when my refrigerator and dryer went out at the same time. We went to the store for the first time and they were very friendly. They got us set up with a new dryer, new fridge and a used big screen television. My husband had always wanted a big screen, so he got one.

They offered us extra insurance, which we did take since Oklahoma has so many tornadoes. They delivered the merchandise to our house. They do not give you a particular time, they just show up whenever. The majority of their deliveries are in the afternoon and evenings. They did a good job on delivery, but they actually broke a mirror that was outside on my porch. I noticed one of the guys step on it, but at the time I wasn't worried about it. It was just an accident.

I was satisfied with the products; we paid our payments on time. The one time we didn't make a payment on time, they called us more than 10 times in one day! We had an emergency and forgot completely about it. We got home and there were a ton of calls from them and messages on the answering machine. We called them and told them we'd be in Monday to take them a payment, they insisted that someone stop by and pick up the payment that day. We agreed and the delivery people came and took our payment. I did not agree with the fact that they didn't even have a receipt book. They just wrote it on a piece of paper. If this is common practice they should carry a receipt book.

I was satisfied with the service so when I wanted to get a new computer I went to them. We bought a used one because we were reassured that there was nothing wrong with it. Well to my dismay it crashed and locked me completely out. I had to take it back and have them redo it. I got it back; it did the same thing again. I let them try it one more time. The third time it crashed and locked me out I called them and told them that we were bringing it back. They asked why and I told them that it was because I wasn't keeping a computer that I couldn't do anything with. They tried to tell me that it was locking me out because of the antivirus I installed. I knew it wasn't because I know a lot about computers. It was locking me out after 30 days because they were using a bootleg copy of Windows Vista, so it couldn't be activated.

After this I never got anything from them again. We paid off our merchandise and will never shop through them again!!!