Retail: How to Be a Good Customer
1) Limit the clothes you try on.
At least limit the amount of clothing you try on at one time. Most retailers will have a limit posted. Unfortunately most people do not abide by this limit and it makes our lives hell. Would you like to clean up after 300 people, each trying on 25 items of clothing? It becomes much easier if you abide by the limit of six or whatever the limit is.
2) Hang up your clothes.
Once again, ever tried cleaning up after 300 people in one day? Hanging up your clothes makes life so much easier and allows us to spend more of our time helping you find the items you need, instead of cleaning up. One more note, it's really no good to us if the item is on the hanger inside out. It might as well be on the floor.
3) Believe the sales associate.
I've had customers tell me to my face that they think I'm lying about what we have in the store. Most retail sales associates are either based on commission or they have sales quote which determine if they get to stay at their current pay rate or get demoted. If there's an item you're looking for, it's sale would help the associate, so why would they lie?
4) Keep your children under control.
Please don't let your children suck on the clothing, tear it off the rack or tables, leave half-eaten boxes of unpaid for Godiva in the clothes, or scream for no good reason. One more note, please do not change your child's diapers in the fitting room. The restrooms have changing tables for that purpose.
5) Be nice, kind, and considerate.
Basic kindness will get you a long way. It may mean the difference between an associate saying, "I'm sorry, I can't help you," and "Let me call my manager and see what I might be able to do."
6) If something is wrong, please let us know.
There are thousands of items in any given retail store. If a pair of jeans has a hole in the rear or a shirt is missing half the buttons, please bring it to our attention. If you have trouble finding something, let us know. Once again, do it with kindness.
7) Leave when the store is closing.
All the associates want to go home at the end of a long hard day. Don't waste their time by puttering around or trying on loads of things you're not going to buy.
8) If it falls, pick it up.
It's a simple request really. You'd do it in your own house. Don't leave crap on the floor that you've knocked off a shelf, rack, hanger, or table.
9) Fill out a credit app.
It takes about three seconds and a lot of times you don't even have to use the card. But we have quotas on credit apps as well. Fill it out, and then shred the card when you get it.
10) Adhere to the return policy.
Don't expect me to be able to return something that has no tags and you have no receipt. If you have no information on your purchase, how am I supposed to know anything about it?
Published by Birdie Grace
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- Don't return anything without tags, a receipt, and within the appropriate return time period.
- Fill out a credit app.
- Be kind.
5 Comments
Post a CommentI wish people would be more considerate of us Fitting Room Associates. At lease we are working and not on welfare. Customers think that all fitting rooms are the same. Not!! We control the limit of clothing and we have to search the garments for any hidden garments. Customers should know that theives cause increase in prices and more stricter store rules. So chill out rude customers, we want you to have a happy shopping day.
I have worked in retail forever and I would just like to add that it is very annoying when customers just put their money on the counter,especially when your hand is outstretched for them to place it in!!
I worked in retail for over twenty years and now out because people can be very rude. However, as a customer I have had to deal with retail cashiers and sales people who are rude. People should check themselves no matter what side of the street they are on so to speak. I have had cashiers that have down right been mean to my mother when she asked a question. I have had to write letters to companies because their sales people were out of line. These tips can be helpful to all people.
Ironically enough, management has no control over card benefits, at least where I worked. I understand your apprehension at applying for new credit cards, it's the response I received many many times from customers. Applications for new credit do temporarily lower your credit score, however, it lowers your debt to credit ratio which over the long term makes your credit score go up. But yes, department store credit are usually not worth the trouble.
While most of the points are the sort of common sense, common decency ones most customers would not mind following, the one about credit applications is completely off the mark. If your position requires you to fill a quota on something the public has no interest in, talk with your management about how they can support you in that. Perhaps if the store credit card provided more benefits to the consumer, more would be inclined to get these cards. As they are now, for most consumers they are poor deals. There is no reason for me as a customer to go through the hassle and to provide my financial information to the store, where it may be mishandled, to fill some quota I have nothing to do with, and get a card I have no intention of using. In addition, each application for credit can hurt my credit score.