Should Restaurants Have a Split-Plate Charge for Shared Salads?
Umm, No . . . Not If They Want Repeat Customers
Before you assume I am a cheapskate, I have no quibble with the concept of split-plate charges in general. In this age of frugality and fat-o-phobia, many couples now split entrées, mega-meals that have been super-sized to feed two people or, in some cases, entire villages. When my husband and I share an entrée, we usually order an extra salad, appetizer and/or dessert to fatten the tab (if not our waist lines). Still, some restaurants charge a fee for splitting just one entrée, and we have never batted an eyelash at this practice, realizing their need to earn a minimum return on each table.
But charging a fee to share a salad is a horse radish of a different color. It is bad enough that restaurants that like to fancy themselves as fine dining establishments do not include a soup or salad course with their entrées, as if doing so would be lowbrow. But when they charge about half the price of an entrée for their salads and then provide a salad serving large enough for two people, it doesn't take a psychic to predict that salads will be shared. Instead of rewarding diners for adding to their tab, restaurants that charge a split-plate charge for sharing a salad before the entrée are nickle and diming their customers at their own peril.
What was especially ironic in this case of the salad split-plate charge was that neither couple asked the waiter to divide the salad in two. My husband and I frequently share a salad and are happy to two-fork it. If the waiter goes to the trouble of serving the salad on two separate plates, we reward him with a larger tip, but we never ask for two plates. Barring the waiter's eavesdropping on our conversation, he had no way to know whether we were planning to share the salads, so he split them of his own accord, making him complicit in the bad taste that was left in our mouth after an otherwise delicious meal.
Not surprisingly, the other couple's first reaction was to penalize the waiter. Instead, they opted to ask him about the split-plate charge, and after a lame explanation involving "the computer," he conferred with the manager and had the charges removed. A savvier waiter might have asked if we wanted separate salad servings and spared himself and his customers unnecessary awkwardness, not to mention the potential for a shrimpier tip.
As it turns out, the restaurant's menu does indicate there is a $3.50 charge for split plates, but even if we had seen this, we would have assumed it was for entrees and not for salads. After all, we also ordered one bottle of wine for the whole table and one dessert for the whole table, neither of which incurred a split-plate or split-bottle charge. Why choose the most nutritious course to single out for this dubious honor?
Ultimately, restaurants have the right to charge whatever they wish for their food and service. Why not get creative and start charging for using their bathroom or being seated at a table (as some restaurants do in Europe)? Fortunately, customers also have rights, perhaps the most important of which is the right to choose whether or not to return to a restaurant that imposes silly surcharges on salad splitting.
Published by Nancy Tracy - Featured Contributor in Arts & Entertainment
Nancy Tracy is a Yahoo! Featured Contributor for arts & entertainment. She enjoys writing about a variety of topics from psychology to politics to popular culture. Her article on "Transient Global Amnesia" w... View profile
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21 Comments
Post a CommentYou'd be right to withhold your future business from that place. So far, in my experience, the Chinese (and other Asian) places let customers share and split all they want, which is a small part of why they are so popular.
If the splitting is done by the patrons without any assistance from the staff, then it's none of their business. Even if the two staff members and four plates were involved, $3.50 is a bit much.
I don't care if it's an entree, salad or dessert. If it's on a single plate, I expect a single charge. If I ask for an extra plate or have them split the dish, then there can be an extra charge. Frankly, it's not the management's business about how the folks at my table choose to split up the food we're buying. I have no problem with a minimum per person charge, but this is as over-the-top as the fees banks charge for every little function.
Interesting
Good report! I had not heard of this in our area, but then we never share salads, however, we do split entrees at times but have never had an upcharge for an extra plate. Something to watch out for in the future, though! Thanks for the tip!
That's absolutely ridiculous. For all they knew, each salad was for one person instead of for each couple.
New restaurant... wonder how long it will last?
Bad bad bad restaurant!! They may be on the losing end of this when its all said and done....so what did they gain?
The restaurant has everything to lose (especially the customers) by charging a split-fee. Nowadays, it just doesn't make any sense to do this. cheers
Split-plate charges are bad customer relations, period. If I am every presented with a charge like that, the place immediately goes on my 'do not return' list. I also ask for the manager and let them know why I won't be back. Unless the restaurant is serving pre-package meals (which would be another reason not to return), there is no more work to split an order than to serve a full plate and it sure doesn't cost $3.50 to wash a plate. Grrrr, I really hate that kind of thing.