Speech Recognition Software

My experiences with the Nuance Product, Nuance Customer Service, and local Target store led to disappointment in our retail industry and customer service in general. The Nuance customer service either did not pay attention to the complaint in the tiny response boxes they provide or just didn't want to bother since they had already committed me to a charge on my credit card for the customer service one cannot access without first paying. Smart on their part? Well, maybe, if that's how they plan to reel in the unsuspecting public just to grab their money and then brush them off with lame replies to their complaints. They don't respond right away, which is annoying to begin with. Then they seem to completely ignore the problem, giving answers that don't even seem to relate to the original complaint. But what do they care? They've already got your money. Apparently quality service is not their first concern. It costs $9.95 for them to attempt to blame the problem on my own computer system, of which I've had no problems. It's their product I have the problem with. The phone-in customer service costs $19.95, so I'm glad I didn't try to go with that option. At least this way I'm out less money. I paid for them to tell me they couldn't help me.

So, now on to the Target store where I bought the product. I had better response there, but still no satisfaction. The receipt states that the open product has to be replaced with same. There was only one on the shelf when I bought this one, which was $70 cheaper than the one offered at the local office supply stores. Now I know why. It is in a discount retail store for a reason. You could say you get what you pay for, but what exactly have I paid for? Nothing. It's absolutely of no use to me whatsoever because it's flawed. The young gentleman who tried to help in the Electronics department seemed very vague about when I would be able to get a new replacement. The discount retail stores seem to school these people with less knowledge on purpose. Give the customer the run-around, and they get disgusted, take a loss, and the store comes out on top. The business is relieved of the faulty product and the underpaid and clueless store help gets to keep the job they were hired for. So, I called back and was relieved to speak with another young gentleman who actually gave me hope. He did say the product was actually ordered, which was like throwing a dry bone to a starving dog. I bit because I was desperate! I now await the somewhat uncertain arrival of my replacement product. No, he did not know exactly which day it would be in, another way the store holds off the customer---keep the staff clueless as to deliveries and no one can get in trouble because.....well, they didn't actually promise the delivery on a certain day.

So, did Target provide quality customer service that assures the return of a customer who knows they tried their best? No. I will know now not to purchase any computer software from their stores. If it's faulty, you may or may not be able to get a replacement that will work correctly, if you get one at all.

Has Nuance assured themselves of yet another satisfied customer? No. I will not buy another Nuance product, not even from the trusty office supply store who carries more in stock than Target! Simply because of careless customer service who did not make me feel like my needs as a consumer were important.