Sprint: Why You Should Stay Away

I have tried a few different phone companies, worked for a couple and have friends who have every type of service that is out there. Out of all these companies, I honestly feel like Sprint is the worse.

My recent experiences with Sprint were not the greatest. There are many things I can tolerate. I am not one of those people that call every time I have a problem with something but maybe I should be. I ignored most of the issues I had with my Sprint phone. Dropped calls; I thought they were normal. Poor battery life; that's the phone, not the company. Internet not working; it will get back on eventually. I let all the small issues pass until I started having some major ones.

I was charging my phone one day when all of a sudden the light went out indicating that it was not being charged. I turned and twisted the charger each and every way and even switched to a different outlet to see if that would work. I cannot leave without my phone so I assumed that the charger was broken and went straight to the store. The guy at the store tried a couple of chargers; neither worked. He believed that the problem was with the phone and not the charger. I called Sprint then. They were absolutely no help. They made no suggestions about what I could do to troubleshoot my phone or to get it fixed. My roommate had the exact same charger I had and her boyfriend happened to try it on my phone. It worked. That made me believe that it must have been the charger after all and that there were just problems with the chargers at the store also. Yes, both of them. The next day I went to a Sprint store so that I could get the charger made exactly for the phone. That charger worked. Well, at least for a little bit. There were moments that the charger would work and moments that it would not. I ignored the problem because at least I was able to use my phone some of the time. Then, the phone completely shut off. It was off for a couple of days. The whole time I left it on the charger and finally, after two days, it charged. This problem kept on occurring which made me place another call to Sprint. The suggestions I received was to either wait until I was able to get an upgrade or go to the store and see if they could have it fixed. Neither of those solutions were working for me. I could not get an upgrade for almost a month and even with that I would have to pay the majority of the phone after the discount and still get an extended 2 years on my contract. I was already having issues with the company and there was no way I wanted to spend two more years with them.I could not go to the store any time soon because of my schedule. All I wanted was for them to see if there was any way to find out what was wrong with my phone but no one helped me with that. I spoke to at least four people, including two managers. No one attempted to troubleshoot.

Over a month had passed from the time I started having serious issues before I decided that I was going to have no more. I decided to switch then, after talking to someone at Sprint and seeing that I still could not receive any help. We have heard so many times that customer service makes the company and that is so true. I am sure there are companies that probably have worse phone service than Sprint. There are companies who have equal issues with dropped calls and all the other things that can go wrong with cell phones. The reason why I left was strictly because of the customer service. I can put up with minor issues and even some major ones if I know that when I need some assistance I can get it. For example, T-mobile don't have great service and I have way too many dropped calls with them. However, the customer service is great. Someone is always willing to help and troubleshoot when I have a problem. They will go the extra mile to make sure their customers are satisfied. Sprint will learn a lesson one day though. You can't have a company without people and you will definitely not keep people with poor customer service.