Starbucks Chooses Profit Over Community

The Fight to Keep Starbucks on Capitol Hill Open for Business

Sarah Toce
Seattle -- There is a bustling coffeehouse on 15th Ave E. in Capitol Hill that has always been geared toward the community. It's a place where the young, old, rich and poor commence to chat about all things Seattle and beyond. We know each others' children, we rejoice in accomplishments and share burdens alike. The company owning this coffeehouse was once structured in the roots of community but something happened along the way that turned it into a place of commercial business, tossing aside what once made it so special. As this article goes to print, Howard Schultz and his team at Starbucks are putting plans in the works to close down a store that has been a staple in the Capitol Hill community since 1995.

Capitol Hill residents Mark Toce, 49, and his brother Charles Toce, 63, begin every day from Monday to Friday by enjoying a cup of coffee and an orange juice at the Starbucks on 15th Ave E. Sometimes they taste the new pastries, but mostly they delight in grabbing a sandwich and their beverage of choice and making a day out of it. It is their home away from home where their friends get together and mingle about the goings-on in the city, the world and everything in between. They know the employees by their first names and every person that walks in the door is a welcome addition to the group. Instantly, strangers become friends and lifelong acquaintances are discovered.

The Starbucks located on 15th Ave E. is not simply just "another store". It is, in fact, a community within a community. Howard Schultz has stated that he is back in the President's corporate office to make sure that Starbucks returns to its roots. Why, then, is he deciding to uproot the one community store left in this city?

If the decision to close the 15th Ave E. store is simply a profit vs. loss issue, please keep in mind that there have been many under-qualified employees put in leadership roles at this location over the past 10+ years. You cannot blame it on location or money. If it was run correctly from the beginning, maybe the outcome would've been different and this decision could've been avoided. I urge Howard and his team to take a look at changing this right now instead of cutting off their nose to spite their face. Maybe the silver lining to the history of this store is that it took it almost closing its doors to see that all it needed to succeed was someone knowledgeable and wise enough to make it a success.

On a personal note, I have lived in Seattle for roughly three years as a transplant from the East Coast. I feel very passionate about the decision to close the store needing to be re-examined. This is too important of a community issue on Capitol Hill and, especially, the 15th Ave area, not to have someone write and voice their concerns and sadness. I live in the area and I am speaking as a community member. I am speaking as one of many that will be without a second home and without friendship and coffee should Starbucks close the doors on our wonderful nook on 15th Ave E.

For over thirteen years and throughout the highs and lows, customers at this Capitol Hill Starbucks like Mark and Charlie have weathered the storm and been loyal to their favorite company. This is not a monetary issue, but, rather, a community issue.

Starbucks is not just closing "another store". It is closing a community.

On behalf of the residents and locals that frequent and love the Starbucks on 15th Ave E, I urge Howard to stand up for the community and keep this beloved Starbucks open for business.

Published by Sarah Toce

Sarah recently worked on the film "The Details" starring Tobey Maguire. She played a jockey in an ESPN national commercial with Evander Holyfield. Sarah also attended the New York Conservatory for Dramatic...  View profile

  • You are not just closing another store; you are closing a community.
  • The patrons at this community-based Starbucks are outraged and demand action.
  • Starbucks on 15th Ave E is a second home to many of its patrons who will be lost if it is closed.
Starbucks began in Seattle, WA at the World Famous Pike Place Market. The Starbucks on Capitol Hill has been open for over 13 years.

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  • Erich Rosenberger M.D.9/2/2008

    Of course they put profit over community... EVERY company does. If you don't make a profit, you go out of business and don't even EXIST. Now, once you make a profit, a company can choose to help the community in other ways, which is great. But if you don't make a profit FIRST, that's it, game over. Sometimes I really worry about the state of economic education in America.

  • Carol Bengle Gilbert9/2/2008

    Being far from Starbucks roots here in metro DC, I have never thought Starbucks to be the least bit concerned about communities in which they do business. Ask them to support any community project and the reply is that all decisions on charitable donations are made out of corporate.

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