TechTips - Upload Multiple Files Option Missing in SharePoint 2007

I had a user who wanted to upload 32,000 documents from an old site to his new SharePoint 2007 site in a mass migration effort. Well this user wasn't seeing the Multiple File Upload option in his SharePoint 2007 website. There are many different reasons this option might not appear and I had to stumble through a few possible solutions before I fixed the issue. In this article I will explain all of the things I tried and then the one that finally worked for me to get the Multiple File Upload option back on his SharePoint 2007 website.

This is such a generic problem that can be caused by many different things, it can be a browser issue, a SharePoint server configuration issue, or even some people report it's got to do with a bad installation of Office 2003/2007. With so many possibilities let's start with the most basic and work our way to the more in-depth possible solutions.

So first I would suggest if you are using Firefox then switch to Internet Explorer, the control is tied to an active-x control and sometimes won't work in Firefox. This is also the easiest fix/work around to test out and if it works it saves you a lot of time. SharePoint 2007 is a Microsoft product so it's not that surprising that it works best in Internet Explorer. I have seen many times where something won't work in Firefox but will in IE in SharePoint 2007.

The next solution is the one that worked for my instance, what I did was go into Internet Explorer options and enable Active-x controls with as little permissions as possible. To do this follow these steps:

Open Internet Explorer

Click Tools

Click Internet Options

Click Security Tab

Click Trusted Sites Icon

Click Site button

Type Website name in text box

Click Add

Click Close

Click Custom Level button (near bottom of window)

Scroll to Active-x controls and plug-ins

Set all to Enable

Click OK

Click OK

Close your Browser

Re-open and test the site

This should make it so that your Multiple File Upload drop down button re-appears, this fixed my problem and it hasn't come back since.

If for some reason your problem still isn't fixed, Then the next possible solution that I am not entirely sold on (it didn't solve the problem for me and I don't see how it could) is to re-register an office file owssupp.dll, this doesn't make much sense since the program is web based and not really tied to Office. However if you want to try this fix follow these steps:

Click Start

Click Run

Type CMD

Hit Enter

Type CD C:\program files\microsoft office\office11

Hit Enter

Type regsvr32 -u owssupp.dll

Hit Enter

Click OK

Type regsvr32 u owssupp.dll

Hit Enter

Click OK

This fix seems more for the older versions of SharePoint but hey you can give it a shot if nothing else has worked. It won't hurt to re-register the DLL file if it doesn't fix the problem.

Well I hope one of the above fixes helps you with getting your Multiple File Upload button back.