- He/She isn't really certified.
A lot of times a computer tech will call him/herself that, but in reality they are just really experienced and people refer to them as computer technicians. Not being told that they're not certified shouldn't worry you too much, but you can rest assured that if they are not certified they will not tell you about it, as it may cause you to take your business elsewhere.
- He/She doesn't know how to fix the problem yet.
Now this isn't something that you will know just by talking to the person, but if a computer tech tells you that it will take more than 4-5 days you believe that they don't know how to fix the problem and that's why they have allowed themselves more time to figure out how to fix it. This is probably something that you shouldn't really think about since all computer problems are not the same, and if the tech has enough experience in the field they will figure it out.
- It doesn't take that much time to fix your problem.
A computer tech never wants to let you know how long it takes to fix the problem, if they are charging you by hour or by day. What you need to do is ask them to have your computer ready earlier than they already told you; chances are they will accommodate you, unless they were telling the truth.
- The parts and labor aren't really worth what you're paying.
Parts and labor are what you're charged for right? Well sometimes computer techs will only give you an estimate and that's how they will charge you; this is how they make their money! If you want to avoid this trick from computer techs, ask them for a receipt that contains the exact price of the parts they replaced and an exact amount of time that was spent working on the system. This will allow you to get an idea of how you're being charged and then you will be able to look for someone else, if your computer tech is cheating you for more money.
- The process they took to fix your computer.
A computer tech will give you specifications as to what he/she did, but they will never give you the exact instructions on how to do it yourself. They always want you to go back to them if you have any problems; this is smart, but you should know that there are other solutions out there.
Published by Idalia Benavides
I like all things related with computers and the internet! View profile
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2 Comments
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Don't throw all techs into the same light you've just written here. You might as well badmouth your mechanic for "hiding" the details on how to fix a transmission.
You could have been much more affective with your tips by just stating them as things anyone should do when considering taking their computer in for service. I'm surprised you didn't complain about techs not backing up YOUR data for you before you bring it in.
Oh yeah, and my thoughts on your article are my 'opinion' just like your article is.
Your article is completely irresponsible and offensive. I've been a CERTIFIED computer tech for over 10 years and I NEVER plot to rip off hardware costs or hide things from ANY of my clients. That's why they return to me to have further work done. I make it a point to show them what they can do to prevent issues in the future, but of course I'm not going to show them how to format and ghost a hard drive or replace a mother board. Time is money in any profession and badmouthing techs because they don't take the time to do these things is completely ridiculous. Your comment about hardware and labor costs not being what they really are? You apparently know nothing about the labor that goes into fixing the kinds of computer problems that require a tech in the first place, so don't think you know anything about what the labor is worth.
If you have had a specific bad experience with someone or some company, then be responsible and state that. Don't throw all techs into the same light you've