The Executive Guide to Firing, Laying Off, and Terminating Employees
Proven Ways to Take the Sting Out of the Process for You ... And Your Former Employee
Layoffs are generally the easiest to handle. The reason is usually pretty cut and dry like ,"business is slow", "we're losing a fortune" or "the CEO ordered staff reductions of 20% across the board.". There are always plenty of scapegoats to blame too ... the economy, the CEO, the board of directors, or the multi-million dollar client who pulled out their business.
The process becomes far more complicated when the termination involves employee performance issues or is based on business decisions that appear "arbitrary" to the terminated employee.
Regardless of the circumstances surrounding the termination, here are some guidelines to follow that will help make the process less traumatic for all involved
Be Compassionate and Understanding
Always remember that by firing this individual, you're creating a tremendous negative impact the income, lifestyle and the future of the employee and his or her family. Put yourself in their shoes and try to be as understanding as possible without coming across as fake.
Don't Ruin The Weekend
Firing anyone on a Friday ruins your weekend and theirs. Pick any other day of the week but Friday.
Clearly State The Reasons For Termination
Make sure the employee clearly understands your reason for terminating his or her employment. Specifically state a reason such as "your department is being eliminated", "The company is cutting off 25% of staff", or "your performance is far below expectations". The employee's family, unemployment, headhunters and future employers will want to know the reason, so the employee needs to know the truth
Document Performance Problems
If poor performance is involved, be sure to document your decisions with specific instances, facts and figures. Review these carefully with the employee during the termination meeting. You need to do everything possible to protect yourself and the company from "wrongful termination" suits.
Discuss Recommendations
Be honest with the employee and let them know if you will give them a good recommendation or not. If you plan to give the employee a recommendation,it's a good idea to have a letter already prepared so he or she can use it as part of their new job searc.
Be Very Specific Concerning Benefits and The Terms of Separation
Clearly outline the specifics regarding severance pay, dates benefits end, Health insurance and COBRA, pensions, retirement plans and other issues. If you don't have the facts, don't wing it, have Human Resources or some knowledgeable party meet with the employee to go over these issues.
Never Burn Bridges
Keep all doors and lines of communications open. You never know when you could be working with the terminated employee again ... or even being interviewed by them for a new job.
Published by Michael Crozier
Marketing and Major Intrenational Advertising Agency Executive and Consultant. Areas of Expertise include Customer Retention, Customer Experience Management/CRM,Voice of Customer/EFM, Customer Actualization,... View profile
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