The Microsoft Zune Leap Year Crash

I just had the most unpleasant experience with the customer service department of Microsoft for the Zune device. I have been raving to everyone I know about how the Zune is superior to the I pod for over a year now. Well that all changed following the leap year crash of my zune 30 g.

I am not alone in this, it happened to every Zune 30 g! However, apparently I am the only person who lost all of their music. I turned on my Zune yesterday to an error message stating to recover, all content would be deleted. Talk about a disappointment! I lost a few thousand songs, five hundred plus photos and twelve videos. I have been unsuccessful at recovering my media. I called 1-800- GET-ZUNE. I waited for thirty minutes to find that the representative did not speak the greatest English, which made understanding her impossible. She was very unhelpful, her solution was pay $15 a month and re-download all of my music... Hmmm.

I paid over two hundred dollars for my pink 30 g Zune. I had the hardest time setting the device up and syncing music to it, only to lose it all and there is no way to recover my music. Now I am really reconsidering my choice. I should have bought an i pod like everyone else.

I was very pleased with my Zune previously, I like the style, and the features. Now I am outraged. I hate this stupid device. Sure, it took some getting used to and when I had finally mastered the Zune it crashes on me. I will certainly reconsider recommending the Microsoft Zune to anyone else.

If you do encounter a problem with your Zune, good luck getting it fixed! Microsoft has disappointed me beyond belief, and now I guess I can enjoy the task of replacing what I lost. I am not convinced this won't happen again, I take really good care of my Zune, it is not old, and none of that matters. The software is flawed, poorly designed possibly.

If you want my honest opinion about the Zune, I would advise you to save your hard earned cash. Don't buy this mp3 player, it will eventually crash and leave you as irritated as I am. Don't count on getting the assistance you deserve to correct any problems either. Additionally to add insult to injury, now my headphones are not working either, but hey, like customer service told me "Buy another pair of premium ear buds." Microsoft does not stand behind their product because they know it is flawed.