The one thing on which numerous stress studies conducted in the past 15 years can agree is that stress can -- and does -- occur in every occupation. The amount and type of stress that might be experienced by workers within that occupation will be dependent upon many factors. These include performance demands, interpersonal demands, and physical demands.
Jobs that require employees to hide their true feelings and emotions are considered to be the most stressful. These would include jobs in:
- medicine,
- teaching,
- social services,
- customer service,
- fire rescue and
- law enforcement.
Occupations that typically deal with customer complaints on a daily basis are also very high in stress. These include occupations in:
- information technology,
- engineering
- sales and marketing,
- finance,
- human resources,
- operations,
- production, and
- clerical.
A Gallup Poll conducted in 2000 entitled "Attitudes in the American Workplace" found that 80% of the workers surveyed felt stress on the job with nearly half of those saying they needed help in learning how to manage stress. A total of 14% of the respondents had felt like striking a coworker in the past year while 25% had felt like screaming or shouting because of job stress. Just over 9% of those surveyed also reported that they were aware of an assault or violent act in their workplace with another 18% having experienced some sort of threat or verbal intimidation in the past year.
A corresponding 2000 Integra Survey also reported that 42% of the workers surveyed reported that yelling or verbal abuse was common where they worked, with 14% saying that workplace machinery and equipment had been damaged because of worker rage. More than 19% reported they had quit previous jobs because of job stress; and over half of all workers spent 12-hour days on work related duties and the same amount reported skipping lunch because of the stress of job demands.
According to the U.S. Department of Labor between 3,500 and 5,000 cases of occupational stress related illnesses are reported yearly. The average time off associated with these illnesses was 23 days. Of course the signs of job stress vary from person to person and depend on the particular job situation as well as how long the employee has been subjected to stress and the intensity of the stress itself. However, typical symptoms of job stress include:
- feeling worn out, run down, or burnt out;
- insomnia;
- loss of energy to total exhaustion;
- loss of mental concentration;
- being forgetful and/or making more mistakes;
- extreme anger and frustration;
- anxiety, anxiousness, feelings of helplessness and/or fear;
- apathy and hopelessness to total depression;
- changes in appetite (leading to weight gain or loss);
- disinterest in personal appearance;
- absenteeism;
- substance abuse;
- physical illnesses such as asthma, heart disease, diabetes, headaches and migraines, stomach problems or digestive issues, and muscular tension leading to back and neck problems.
It is even believed that prolonged stress can cause suppression of the body's immune system which can increase a person's susceptibility to colds and other infections, cause skin rashes, and even effect sex drive. Some employees will exhibit additional severe emotional and behavioral changes like:
- wanting to cry much of the time;
- an inability to cope;
- feelings of having achieved nothing at the end of the day;
- getting less work done;
- poor relationships with coworkers and/or customers;
- total withdrawal of contact with others;
- loss of self esteem;
- suicidal or homicidal thinking;
- frequent accidents, and even
- paranoia.
It is estimated that stress-related claims cost U.S. companies nearly 10% of their annual earnings; representing in excess of a startling $26 billion. Realistically, however, that number is likely to be higher since the adverse effects of stress often disguise themselves in a number of illnesses and behavior patterns that are not always associated directly with stress. Additionally, industrial accidents caused by on the job stress accounts for 75% of all accidents, costing American business $32 billion annually. It is estimated that over two million workers suffer disabling injuries and 15,000 lose their lives due to work-related stress.
In another article, we will examine what American business is doing to deal with on the job stress as well as what individuals are doing to help alleviate their daily stress issues. We will also take a look at 10 occupations that are considered to be America's "Ten Healthiest Jobs."
Published by Charlotte Kuchinsky
I'm an author, columnist and poet. I have done extensive business, creative and technical writing and written curriclum for high schools, colleges and universities. I am currently the principal writer for a... View profile
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42 Comments
Post a CommentI am a combat veteran. Guess where I work? Teaching, Law Enforcement, Fire/Rescue, customer service and I'm a network engineer for 4 public entities. Who do you think takes these jobs on?
How about teachers of disadvantaged childred, they get bit, peed on, have to clean up messes a reqular teacher does not, and deal with mothers who think their littele ones ar perfect
wonder what your military members think of the stress in his jobs
I can't believe that the Military didn't make the list. Specifically a combat veteran.
I know that sales has to be a stressful job! I can always sign up to sell CutCo Products again, but it is a stupid job, really. It's not even a decent sales job!
The Article says that the most stressful jobs are all ooporate jobs, in the larger sense. Stress will also depend on the company, individual, and many other things going on in life or at work, and more. Thanks for the article!
i cant see why people get stressed, if your in a job and getting stressed you either need to relax a bit and unwind or change jobs. As for the air traffic controllers come on you have been doing the same job with a long time, if you were new to the job fair enough but everyone that does the same job day in day out gets used of it. There should be no need to be streesd its not like you have poilits giving out yards to you. Every one needs to relax and enjoy life a bit more, life too short to be that stressed about anything
Im an air traffic controller for de miami artcc and beleive me when i say, ATC it is the most stressful job in the world. Just a thought " just in one hour i work between 30 and 40 air carriers, each plane has onboard an average of 175 people, so due the math. All thoose lives in my hands. All i can say about my job is like playing chess really really fast and win every single game and if you dont win, people can die"
Any job you do in the military is stressful the military is designed to be that way. My father is a Lt.Gen. in the U.S. Army and has a ridiculous amount of stress related health problems. I think when you enter the military though you are asking for stress. No one even mentions it as a high stress job, because it is a no brainer...duh...the military jobs are stressful. People mention teaching because one would not think that job is stressful, but my mother is also a teacher and the amount of stress I see her under is ridiculous as well. Let me mention she is a teacher for the severely mentally disturbed, but even with that said getting chairs and desk thrown at you, getting hit, inappropriately touched and having to take kids down on a daily basis is still stressful. To top it all off at the end of the day she has to file a police report about it and be investigated...so wonderful.
I have been teaching high school for nine years, and am now taking welding classes because I don't like my career. Teachers always have to take their work home with them. We might only spend seven hours actively teaching, but there are countless hours of grading, planning lessons, and worrying. As another teacher has already mentioned, classroom management is another contributing factor. I can create a classroom climate I am fairly happy with, but it never seems good enough for administration and/or parents, who expect teachers to be more like cops. Some people genuinely love teaching, especially those who like to hear themselves talk and want to be everybody's role model, the sort of person who thinks they have all the answers. That's not me, and I can't wait to start doing some skilled blue collar labor so that I can actually feel I've done an honest day's work for my money. Teaching is bullshit.